How to Provide General Responses to Customer Questions?

If customers ask questions unrelated to your services or outside the scope of your imported data, it's important to guide your AI chatbot to respond appropriately. To handle these queries, you should provide your AI with instructions for offering general responses.

A simple way to do this is by including a text response with your contact details in the data sources. For example, you can add: "For more information or to contact us directly, please call 123-456-7890 or email us at [email protected]." If your contact details are already included, the AI is equipped to provide this information, but adding it explicitly ensures your chatbot responds consistently to general queries.

This approach ensures that your customers always receive useful information, even when their questions fall outside the chatbot’s specialized knowledge.