How to Provide General Responses to Customer Questions?

Customers may sometimes ask questions that are not directly related to your services or outside the scope of the data you’ve uploaded. You can guide the AI to respond appropriately by adding detailed information to your data source and using custom prompts for further control.

Step 1: Add General Information to Your Data Source

Include a general text response with key information, such as contact details, in your uploaded data. This allows the AI to reference the information when answering broad or unrelated questions.

For example, you could add a statement like:
"For more information or to contact us directly, please call 123-456-7890 or email us at [email protected]."

When the AI finds this in the data source, it can use it to provide helpful responses to general questions.

Step 2: Use a Custom Prompt for More Control

Create a custom prompt to instruct the AI on how to handle questions that are unrelated to your services. For example, you can add a prompt such as:
"If a question is not related to our services, provide a response that includes our contact details."

This allows you to tailor how the AI handles queries not covered by your uploaded data.

Step 3: Test and Adjust the AI’s Responses

Run tests to check how the AI handles a variety of questions. If responses are inconsistent, update your data source or custom prompts to improve the AI’s performance.

Including relevant data and instructions helps ensure that your AI provides clear, helpful responses, even when customers ask questions outside its specialized knowledge. This creates a more reliable and positive user experience.