Real-time keyword alerts during conversations

Receive notifications when specific keywords are triggered and decide if your team should step in.

You will receive an email notification with a chat transcript whenever the AI detects specific keywords you’ve defined.

Streamline automation-human teamwork with AI notifications

Step one:

AI Monitors Conversations

While interacting with customers, your AI continuously scans all customer conversations for the specific keywords you’ve defined.

Step two:

Receive Notifications

When a keyword is detected, the AI instantly sends a notification along with the conversation transcript to the designated email address. If integrated with your system, the notification is automatically routed there as well.

Step three:

Take Action

Decide how to respond. Join the conversation in real-time or leverage the data by feeding it into your marketing system for future campaigns.

Send customer information to your system

Seamlessly integrate AskHandle with your system to receive customer information, ensuring smooth incorporation into your existing workflows without any disruption.

Effortless keyword setup

Simply type in the keywords you want to monitor, and our AI takes care of the rest. It instantly begins scanning conversations and sends you real-time notifications whenever those keywords are mentioned, keeping you informed and in control without any hassle.

Manage alerts with a toggle

Easily manage your notifications with a single click in the dashboard. Turn them on or off anytime to stay in control of when and how you receive real-time alerts, ensuring your workflow stays efficient and uninterrupted.

Smart routing for customer inquiries

Deliver faster notifications to the right team member, optimizing workflows, and reducing response times

Faster manual resolution

Ensures that customer inquiries are instantly directed to the right team member, reducing response time and improving overall efficiency, leading to higher customer satisfaction.

Personalized assistance

By routing queries based on specific keywords, customers receive tailored support from experts who are best suited to address their needs, enhancing the quality of service.

Optimized workflow

Automates the process of assigning inquiries and streamlining team workflows, allowing your staff to focus on resolving issues rather than managing assignments.

Deliver the best your customers expect and more

Automatically route inquiries to the right team member for faster and more personalized resolutions.