Notify Your Team in Real-time When Keywords Are Triggered

Connect customers to the right team member based on specific keywords, delivering faster and more personalized responses

You will receive an email notification when the AI detects specific keywords you’ve defined

Enhance Customer Support with AI Routing Notifications

Step one:

AI Monitors Conversations

While interacting with customers, your AI continuously scans all chat conversations for the specific keywords you’ve defined.

Step two:

Real-Time Notifications

When a keyword is detected, the AI instantly sends a notification along with the chat transcript to the designated email address. If integrated with your system, the notification is automatically routed there as well

Step three:

Take Action

Decide how to respond. Join the conversation in real-time or leverage the data by feeding it into your marketing system for future campaigns.

Send Customer Information to Your System

Seamlessly integrate the AI with your system to receive customer information, ensuring smooth incorporation into your existing workflows without any disruption

Effortless Keyword Setup

Simply type in the keywords you want to monitor, and our AI takes care of the rest. It instantly begins scanning conversations and sends you real-time notifications whenever those keywords are mentioned, keeping you informed and in control without any hassle.

Control Notifications with a Simple Toggle

Easily manage your notifications with a single click in the dashboard. Turn them on or off anytime to stay in control of when and how you receive real-time alerts, ensuring your workflow stays efficient and uninterrupted.

Boost Customer Service Efficiency

Deliver faster notifications to the right team member, optimizing workflows, and reducing response times

Faster Response Times

Ensures that customer inquiries are instantly directed to the right team member, reducing response time and improving overall efficiency, leading to higher customer satisfaction.

Personalized Support

By routing queries based on specific keywords, customers receive tailored support from experts who are best suited to address their needs, enhancing the quality of service.

Optimized Workflow

Automates the process of assigning inquiries and streamlining team workflows, allowing your staff to focus on resolving issues rather than managing assignments.

Streamline Your Customer Support with Smart Routing

Automatically route inquiries to the right team member and deliver faster, more personalized responses