What Is Command Center?

The Command Center is your hub for managing and customizing the information that powers your chatbot. It allows you to fine-tune your AI, customize interactive options, and manage responses. Through the Command Center, you can ensure that AskHandle performs optimally for your specific business needs.

How to Access the Command Center

To access the Command Center, log in to your AskHandle account at Command Center, hover over the left sidebar menu, and select "Command Center."

Training Your Chatbot with Specific Information

Training your chatbot in the Command Center is a straightforward process. The way your AI responds to queries depends largely on the information you provide and how it is structured. This training phase is called "Fine-Tuning" and ensures your chatbot delivers relevant, accurate, and branded responses.

Step-by-Step Guide to Using the Command Center

1. Go to Command Center

   Log in to your AskHandle account and navigate to the Command Center.

2. Select the Data Source Mode

   Choosing the right data source mode is essential to ensure your chatbot delivers responses that match your requirements. There are three data source modes available:

   • General Data Mode
     AskHandle generates responses using publicly available information, primarily from the internet. This mode is suitable for common questions and general knowledge, but does not rely on any customized data you’ve uploaded.

   • Your Own Data Mode
     In this mode, the chatbot uses only the data you’ve uploaded to generate responses. It won't access public information, ensuring that your responses are highly tailored and specific to your business.

   • Combined Data Mode
     The default setting, Combined Data Mode prioritizes your uploaded data while also using publicly available information when needed. This mode ensures personalized responses and allows small talk, such as casual greetings.

   For most cases, we recommend Combined Data Mode for optimal chatbot performance.

3. Add a Data Source

   After selecting your data mode, click the "Add Data Source" button to start training your chatbot. You can input your data in one of three ways:

   • Document Files: Upload DOCX, PDF, CSV, or TXT files.
   • Plain Text: Paste or write your data directly into the text field.
   • Webpage URL: Let the chatbot learn from a specific webpage (ensure you own or manage the content).

4. Save the Data Source

   Once you've added your data, click the "Save Data Source" button.

5. Monitor Processing Status

   After saving, the chatbot will process your input. This typically takes 10-20 seconds. Refresh the page to check the status, which will update from "UNPROCESSED" to "PROCESSED" once the chatbot has learned from the data.

Setting Up Keyword Notifications

You can set up keyword notifications to monitor specific customer interactions. When a customer mentions the predefined keywords, the AI will send you an email notification. This ensures you're aware of important conversations in real time.

Configuring Interactive Options

Interactive options allow users to click buttons for instant AI-powered replies. These dynamic responses are based on your fine-tuned data. To configure them:

• Edit Interactive Options: Click the "Edit" button next to the option, modify the text, and save your changes.

• Remove Interactive Options: Uncheck the "Show Button" box in the edit mode, and save the changes to remove the option from view.

Interactive options enhance the user experience by offering quick replies, so think carefully before editing or removing them.

The Command Center is designed to make managing and customizing your AI simple and effective. With AskHandle, you have full control over how your chatbot learns, interacts, and improves over time. Log in today at Command Center and start optimizing your AI chatbot for success!