
# What are Messages?

 This is the part where the entire interaction between users and the chatbot is stored. This is also the part where you can directly chat with users, if you turned off the automation.

To access this section, please log in to your account and click on the “Messages” button in the “Menu”.

All previous interactions and current interactions can be seen in the “Messages” section. On the right side, you have the option to quickly find any previous interaction by typing the user’s name in the search bar.

Type in the name of the user and the interaction with that user’s name will be shown in the results.

Turn off the AI
If you or your customer representatives are available and want to take over the interaction, you can turn off the AI. This will disable smart automation (no more automatic answers) and your representatives can chat directly with the users.

Option 1: Turn off AI and join a conversation.
Hover over the left sidebar menu, go to the “Messages” section, and click on the “Use AI” button; AI will be disabled for that particular chat. If you’d like to turn it back on, click on the “Use AI” button again and if there’s a blue color, the chatbot is on again.

Option 2: Turn off AI globally.
You can turn off AI globally, not just for a particular chat but for every new chat you receive, so AskHandle becomes a live-chat tool, and your representatives can chat with users.

If you’d like to completely turn off AI, hover over the left sidebar menu, go to “Appearance” -> Autopilot -> Use AI during the chat, and turn it off.



To access and manage user interactions, log in to your account, navigate to the Messages section in the menu, where you can review past and ongoing conversations, search for specific users, and toggle between automated and direct chat options. Additionally, you can globally disable AI to enable live-chat capabilities for representatives.

What are Messages?

In this section, manage notifications, reports, password, and billing details. Customize email and WhatsApp notifications for new chats and opt in or out of daily reports, while also easily changing your password and updating payment information in the Billing Management section.

What are in the Account settings?

Installing AskHandle on your custom website is a simple process. Log in to your AskHandle account and click on “Installation” in the menu.

Installing AskHandle on custom website

This tutorial explains how to integrate AskHandle into a Next.js-based website by customizing installation code and utilizing components like _app.js and layout.js for script placement, ultimately ensuring AskHandle's integration across pages.

Installing on NextJS websites

This tutorial provides steps for integrating AskHandle onto Squarespace websites, involving logging into the Squarespace dashboard, accessing settings, adding installation code from AskHandle, and adjusting its position as needed.

Installation on Squarespace

To install AskHandle on your Weebly website, log in to your dashboard, access Settings, navigate to SEO, paste the installation code into the Footer, and save and publish your site.

Installation on Weebly

Installing AskHandle on Wix.com websites involves copying the install code from AskHandle, pasting it into the body section of Wix.com websites via the Tracking Tools option in Wix.com Settings, and applying the changes.

Installation on Wix.com

There are a few ways to install AskHandle on your WordPress website. The simplest and fastest method is by using a Wordpress plugin.

How to install AskHandle on a Wordpress website?

AskHandle can provide text-based and numerical information as output. However, it does not supply images, videos, or audio files in responses. Instead, AskHandle can provide a URL to the source of any multimedia, allowing users to access multimedia content through the provided link.

Can I include multimedia in my responses?

The most efficient method for handling structured data in tables is to store it in a dedicated Excel or .csv file and then import it into the data source. Although you can incorporate tables into PDF or DOCX files, doing so may lead to inconsistent recognition and less effective response generation.

Can I use tabular data for AI training?

The Data Source section in the AskHandle dashboard is where you can upload your training materials. Data Source Mode dictates how you'd like AskHandle to engage with your customers upon receiving a question. AskHandle provides three Data Source Modes to select from: General Data, Your Own Data, and Combined Data.

How to choose the right Data Source Mode for AskHandle?

If you're experiencing issues with AskHandle not answering questions thoroughly after uploading your files, or pasting information in the plain text section, it's likely due to unstructured data within your files or information. Unstructured data can include tables, special characters, and extra spaces that may confuse the chatbot. To resolve this, follow our simple data cleaning process outlined below:

How to clean data for better chatbot recognition?

Comprehensive guide for customizing various aspects of the AskHandle chat box, including greetings, contact messages, company name, logo, theme color, positioning, input forms, header and chat titles, start button settings, avatar, autopilot mode, auto-popup, sound alerts, and more, allowing users to tailor the chat box to match their brand and preferences effectively.

Can I configure the visuals and UX of the chat box?

AskHandle creates customer profiles upon user engagement, storing contact details and various data points like referral source, device, and geolocation, with seamless integration options available for CRM systems such as Salesforce and HubSpot.

What Are Customer Profiles from Conversations?

Creating custom responses for your AI on the AskHandle dashboard is straightforward. The way your AI interacts with your customers largely hinges on the content you provide and its structure. This process of training and setting up the AI is termed the Fine-Tuning phase. Essentially, it's about teaching the AI to communicate in your typical style.

How to Fine-Tune AskHandle AI Response?

At AskHandle, we assess AI performance by ensuring that responses are both accurate and relevant to the user's question. Each AI-generated response in AskHandle includes two key scores, displayed in brackets like (0.8, 0.9), that measure the quality of the AI’s performance. These scores range from 0 to 1 and give a quick indication of how well the AI meets user needs.

How Do You Measure AI Performance?

Brand Indicators for Message Identification (BIMI) allows your logo to be displayed in email clients, helping to build trust and brand recognition. This guide explains how to create a BIMI-compliant logo using Adobe Illustrator and make the required changes to the SVG file.

How Long Does It Take for a BIMI Logo to Appear in Inbox?

To change your current plan, go to your user dashboard's Settings section. Access it from the bottom-left corner, indicated by a gear icon. Then, find Billing Management, click Update Plan, select your desired plan, and proceed by clicking Continue in the bottom-right corner.

How to change my current plan?

To change your password, access the Settings in your user dashboard, located at the bottom-left corner of the menu represented by a gear icon. Within Settings, click on Change Password, input your old password, and enter the new password you desire. If you've forgotten your password, click on Forgot Password when signing in and follow the provided instructions.

How to change a password?

Enhancing your AI’s ability to process webpage content is a straightforward three-step process. First, we address potential issues that may arise when your AI attempts to scan webpages, such as restrictions that block content access. Next, we provide a practical solution by manually transferring webpage content into a format the AI can process more accurately. Finally, we explain how to test your AI’s comprehension after the upload and offer guidance on seeking additional support if needed.

How to Ensure Your AI Understands Webpage Content?

How to Generate a BIMI-Compliant Logo with Adobe Illustrator?

How to Get a Verified Mark Certificate (VMC) for BIMI Compliance?

Welcome to AskHandle, where personalized AI support meets your needs! With our advanced AI technology and a user-friendly interface, we're here to streamline your experience and offer prompt, reliable assistance whenever you need it. Welcome aboard!

Getting started with AskHandle

AskHandle AI supports over 90 languages and can communicate with your customers in any of them. By default, any information you use for fine-tuning—regardless of its original language—can be understood and processed in the language your customers prefer..

How To Improve AI Recognition in Other Languages?

Incorporating pictures into your AskHandle AI responses can enhance user engagement by providing visual context alongside text. This guide will show you how to automate the inclusion of pictures in your AI’s responses based on specific keywords.

How to Include Pictures in AI Responses?

Installing AskHandle on your website is a straightforward process: just log in to your AskHandle account, navigate to the Installation section, and copy the provided code snippet into your website before the closing </body> tag.

How to install Askhandle chat box?

Installing AskHandle on your websites is straightforward. Access the Installation section in your AskHandle account dashboard, then copy and paste the provided installation code snippet before the </body> tag on your website.

How to Install AskHandle?

If customers ask questions not related to your services or can't be answered with imported information, instruct the chatbot to provide certain information. Include general contact details in the data sources, ensuring consistency in responses to general queries.

How to Provide General Responses to Customer Questions?

To include URLs in your responses, integrate them into relevant information. Embedding URLs within data ensures AI incorporates them into specific responses. Remember, URLs lack inherent meaning, so embedding them is crucial. For example, to facilitate scheduling through your system, include the URL in the data source, like: To schedule a call or meeting, visit https://www.xyz.com/schedule/ and select a suitable time and date. This integration helps AI recognize appropriate responses when users request to schedule a call.

How to put the links in the responses?

To ensure your AI introduces itself properly and accurately to users, it’s important to **train it with the correct self-introduction** before adding other training content or knowledge. By providing a clear and precise introduction, your AI will know how to present itself consistently across interactions.

How to Set Up a Correct Self-Introduction for Your AI?

Setting up AskHandle AI to manage scheduling for your users is simple. Follow these steps to allow the AI to handle appointments, ask necessary questions, and confirm visits.

How to Set Up AskHandle AI for Scheduling Appointments?

RSS feeds offer a streamlined solution to receive updates without having to visit each site individually. RSS, which stands for Really Simple Syndication, uses a family of standard web feed formats to publish frequently updated information such as blog entries, news headlines, audio, and video. In this article, we'll explore how you can subscribe to an RSS feed, specifically focusing on the RSS feed provided by [AskHandle](https://www.askhandle.com/blog-rss.xml), ensuring you never miss an update from their insightful blog.

How to Subscribe to an RSS Feed?

To add or change payment information, go to the Settings section in your user dashboard, accessible via the gear icon in the bottom-left corner. Within Settings, find Billing Management, where you can either add new payment details by clicking Add payment info or update existing information by selecting Update information and filling out the necessary forms. The navigation path for adding payment information is User dashboard -> Settings -> Billing Management -> Add payment info, while for updating existing details, it's User dashboard -> Settings -> Billing Management -> Update information.

How to update payment information?

The Keyword Notification feature is available for users on the Professional Plan and above. This feature allows you to set specific keywords in the Command Center, and the AI will send you a notification whenever a user mentions these keywords in a conversation.

How to Use Keyword Notification?

When using AskHandle to provide detailed lists and characteristics associated with specific subjects or topics, it's crucial to ensure that these lists are correctly connected to the right subject. Here's how you can enhance the chatbot's recognition and answer generation process.

How to improve AI recognition for detailed lists or characteristics?

Initiating a conversation with AskHandle, users are first greeted with a message. This initial interaction comprises two default components: the greeting message and the interactive options. In this article, we'll guide you through setting up and customizing your greeting message and interactive options to provide a more engaging experience for your users.

How to set up Greeting Message and Interactive Options?

The user dashboard of AskHandle provides comprehensive control over chatbot performance, AI training data, visual and UX configurations, notifications, and billing, with sections dedicated to managing chats, customers, appearance, command center, installation, testing page, linked accounts, settings, and a help center for further assistance.

What Is User Dashboard?

At AskHandle, your data is entirely your own. The information you import into your data source is used **exclusively** for your account and is never shared or utilized in any AI training outside of your system.

Is My Imported Data Being Used by Anyone Else?

At Askhandle, we maintain strict guidelines to ensure that our AI systems are developed in a safe, ethical, and responsible manner. To protect the integrity of our platform and ensure AI safety, we do not allow the upload of certain types of content for training or fine-tuning AI.

Prohibited Content for AI Training and Fine-Tuning

For companies looking to enhance their customer service, selecting the right platform is crucial. Salesforce Service Cloud has been a go-to solution for many businesses, offering a wide range of features and integration capabilities. Yet, for organizations aiming to optimize their customer service with cutting-edge technology, AskHandle presents a more powerful and cost-effective alternative. Here’s why AskHandle stands out compared to Salesforce Service Cloud.

Why AskHandle Is a More Powerful and Cost-Effective Choice Than Salesforce Service Cloud for Upgrading Customer Service

Your AskHandle’s style is a reflection of the data you've provided for its training. If this data predominantly uses third-person references for yourself or your company, the chatbot might mirror this approach. As a result, it might reply in the third person when addressing customer inquiries, even when first-person responses would be more appropriate.

How to teach AskHandle to use first Person, instead of third person, when answering questions?

AskHandle’s AI is built around text-based training and fine-tuning, meaning that only text can be used to set up and train your AI. If you try to import content that includes images or videos—such as a webpage with visual elements or files that embed multimedia content—the AI will not be able to process that information. Fine-tuning can only occur when the imported data is purely text-based.

Can I use images or videos for fine-tuning?

AskHandle is available on web messenger and WhatsApp. Every plan, by default, comes with a web messenger that can be easily installed on any website. Only paid plans are eligible for the WhatsApp channel. Please contact us directly at support@askhandle.com if you’d like to have AskHandle on WhatsApp.

What is a Channel?

AskHandle primarily serves as an automated customer support system, but also offers a live-chat feature for users who prefer human interaction, accessible by toggling off the AI in the Chats section.

What Are Live Chat Capabilities?

The 'Load URL Recursively' feature in AskHandle AI allows the system to learn not just from a single webpage URL you provide, but also from its child pages. This feature is particularly useful for creating a comprehensive data source from structured websites like help centers or FAQ sections.

What Does 'Load URL Recursively' Mean?

A data source is a repository where your information is stored, and it serves as the foundation for AskHandle to generate answers and content. You can import data into a data source using three methods: uploading files (PDF, DOCX, CSV, TXT, or Markdown), inserting a webpage URL, or directly typing or pasting content into a plain text field. You can use one, two, or all three methods depending on your needs.

What is a Data Source?

At AskHandle, we leverage AI to not only answer customer inquiries but to ensure those responses are directly relevant. The AI Answer Relevance Score plays a key role in evaluating how closely the AI’s responses address a user’s question, helping to refine the quality of answers. This score, which typically ranges from 0 to 1, provides a measure of how well the AI response aligns with the question’s intent, based on available data.

What Is the AI Answer Relevance Score?

A chat interaction comprises the entire conversation between a user and AskHandle, starting from initiation to conclusion, regardless of message count. Users aren't restricted in message quantity or charged per message, and interactions are calculated per individual user who initiates and concludes a chat session.

What is a chat interaction?

The Command Center is your hub for managing and customizing the information that powers your chatbot. It allows you to fine-tune your AI, customize interactive options, and manage responses. Through the Command Center, you can ensure that AskHandle performs optimally for your specific business needs.

What Is Command Center?

The Faithfulness Score helps measure how accurately an AI-generated response aligns with the specific information provided by your business. It focuses on factual consistency, ensuring that the AI’s answers reflect the data you’ve supplied without adding or changing key details.

What is the Faithfulness Score in AI Responses?

Opting in to receive daily performance reports from AskHandle offers a categorized overview of user questions, facilitating easier management, though opting out is simple in the Settings section.

What is a Performance report?

The AskHandle Testing Page is a dedicated website where you can test your AI-powered chatbot in a real-time environment. It's designed to help you experience and refine how your chatbot interacts with users before deploying it live. You can easily access the Testing Page via a unique URL or a QR code.

What is the Testing Page?

When you sign up and begin a test chat on the Testing Page, you may notice that the AI repeatedly responds with the same message. This response is known as the Contact Message, which you can customize in the *Appearance* settings.

When Will the User See the Contact Message?

At AskHandle, data storage is a top priority, and we use secure, high-performance cloud services to keep your data safe, accessible, and well-managed. Our database infrastructure is now powered by Heroku Postgres, a reliable and scalable SQL database solution directly managed by Heroku. This transition allows us to offer improved flexibility, security, and performance for our users.

Where Do We Store Your Data at AskHandle?

Vector databases are a big step forward in how data is organized. They store information as vectors—numbers that represent the deeper meaning of text. When Word documents are turned into these vectors using advanced tools like word embeddings or transformers, AskHandle can really grasp the context and subtleties of the content. This process lets the AI recognize and understand the similarities in meaning between different pieces of text.

Boosting AI Performance in Command Center by Converting Word Documents into Vector Formats

In the world of customer service platforms, businesses need solutions that are not only efficient but also capable of scaling effortlessly. While Zendesk has long been a key player in this space, AskHandle is rapidly emerging as a superior choice, especially for businesses aiming to fully automate their customer interactions. Here’s why AskHandle stands out compared to Zendesk for your customer service needs.