How to Contact MOHELA Customer Service

MOHELA, the Missouri Higher Education Loan Authority, manages and services student loans. The company is known for assisting student borrowers during the repayment process and for offering support for various student loan programs.

Contacting MOHELA Customer Service

When borrowers need assistance, MOHELA's customer service is ready to help. There are several ways to contact them:

Phone Support

For immediate assistance, reaching out to MOHELA's customer service via phone is the quickest option. The customer service team can be reached at:

Toll-free number: 1-888-866-4352 (Available Monday through Thursday from 7 a.m. to 9 p.m. and Friday from 7 a.m. to 5 p.m. Central Time)
International callers: 1-636-532-0600 (Charges may apply)

Email Support

For those who prefer email or have inquiries that are not time-sensitive, MOHELA offers an email option. Customers can send their questions or requests to:

Customer Service Email: [email protected]

Provide as much information as possible when emailing, but avoid including sensitive details like your social security number.

Online Portal

The MOHELA website provides an online portal where borrowers can manage their accounts, make payments, and access important loan information.

MOHELA Official Website: http://www.mohela.com

By logging into your account, you can access a variety of services without contacting customer support directly. You can also send secure messages through the portal for account-specific questions.

Preparing to Contact MOHELA Customer Service

To make your interaction with MOHELA's customer service effective, take these steps before reaching out:

Gather Necessary Information: Have your account number and relevant documentation ready.
Understand Your Issue: Clearly define what you need help with, such as your repayment plan options or requesting forbearance.
Note Pad and Pen: Have writing materials handy to jot down important information and reference numbers.
Patience and Politeness: Remember that customer service representatives are there to help. Clear communication can resolve concerns more effectively.

What You Can Expect

Customer service at MOHELA aims to be responsive and helpful. When contacting support, you can expect:

Expertise: Knowledgeable representatives who can provide guidance on managing student loans.
Assistance: Concrete steps and solutions for your student loan issues.
Follow-up: If your problem cannot be solved immediately, the service team will follow up promptly.

MOHELA is dedicated to supporting student borrowers. Their customer service team is available across multiple platforms to assist with your needs.

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