How to Contact ICE Customer Service

Need assistance with immigration or import-export regulations? U.S. Immigration and Customs Enforcement (ICE) has customer service options to help. This service is crucial for obtaining reliable information, reporting issues, or seeking guidance on various procedures.

What Are the Key Divisions of ICE?

ICE consists of several divisions, each focusing on different aspects of the agency's responsibilities. The two main divisions are Enforcement and Removal Operations (ERO) and Homeland Security Investigations (HSI). Knowing the right division for your concern is vital for effective communication.

What Does the Enforcement and Removal Operations (ERO) Division Do?

If your issue involves detention, deportation, or reporting an individual who might be in the country illegally, contact ERO. This division enforces immigration laws in the U.S., including the arrest, detention, and deportation of individuals in violation of these laws.

What Does the Homeland Security Investigations (HSI) Division Do?

For concerns related to criminal activities such as human trafficking, narcotics smuggling, child exploitation, or cybercrime, reach out to HSI. This division investigates a wide range of domestic and international activities resulting from illegal movement of people and goods.

What Are the Contact Options?

The methods of contact depend on your needs. Although this information is accurate, it's best to verify contact details through the official ICE website or a government directory.

How Can You Contact ICE by Phone?

For general information or immediate assistance, you can call ICE’s main line:

• ICE Tip Line: 1-866-DHS-2-ICE (1-866-347-2423)

This tip line is available 24/7 for reporting suspected criminal or suspicious activity.

• Detention Reporting and Information Line: 1-888-351-4024

Use this line for questions about current detainees or ICE detention policies. Both lines offer multilingual assistance.

Can You Email ICE?

ICE provides email options for specific inquiries, but does not offer a general email address for customer service. This is due to the sensitive nature of their work requiring secure communication.

How Do You Report Online?

For reporting specific types of crimes, ICE has online portals:

• HSI Tip Form: This online form allows you to report crimes directly to HSI. Find it on the official ICE website to securely provide information about criminal activities.

Can You Visit ICE In-Person?

ICE field offices are available throughout the United States. If your situation requires in-person consultation, look up your nearest ICE field office on their website. You may schedule an appointment or visit during office hours.

What About Mail Communication?

For formal communication or documents, you may need to send correspondence through the mail. Confirm the correct mailing addresses for headquarters, specific divisions, and field offices by visiting the ICE website or calling them.

What Should You Know Before Contacting ICE?

Have all relevant information ready. This includes case numbers, dates of birth, alien registration numbers, and identifiers that can expedite your request. Be clear and concise in your communication to help representatives assist you effectively.

Be patient when seeking assistance from ICE. Response times can vary due to the high volume of inquiries they receive. Representatives are dedicated to providing accurate and timely information.