How to Contact Ascena Retail Group Customer Service and What is Their Return Policy

If you have questions or concerns about a recent purchase from Ascena Retail Group, reaching out to their customer service is the best way to get assistance. Ascena Retail Group is a reputable retailer with well-known brands like Ann Taylor, LOFT, Lane Bryant, Catherines, and Cacique. This article provides clear steps for contacting their customer service and offers insights into their return policy.

Contacting Ascena Retail Group Customer Service

Ascena Retail Group provides several options to reach their customer service team. Whether you prefer a phone call, email, or live chat, you can find a method that suits you. Here are the various contact options:

1. Phone Support

For immediate assistance, call Ascena Retail Group's customer service hotline. They have specific phone lines for each brand. Visit the Ascena Retail Group website to find the correct number for the brand you purchased from. Their friendly representatives will help you with any inquiries.

2. Email Support

If you prefer to communicate in writing, you can send an email to their customer service. You can find the email address on the specific brand's website or the Ascena Retail Group website. Include your order number and the details of your inquiry to facilitate a quick response.

3. Live Chat

Ascena Retail Group offers a live chat feature on their website. Go to the customer support section and look for the live chat option. This allows you to chat in real-time with a customer service representative for quick answers to your questions.

Ascena Retail Group Return Policy

Ascena Retail Group has a fair return policy. If you are not satisfied with your purchase or wish to exchange an item, follow these guidelines:

Time Limit: Returns are accepted within 60 days from the purchase date. Initiating a return sooner is advisable for a smoother process.
Condition of the Item: Returned items must be in original condition, unworn, and with all tags attached. Returns that do not meet these standards may be rejected.
Proof of Purchase: To process a return or exchange, you need proof of purchase, such as a receipt, order confirmation email, or packing slip.
Methods of Return: You can return items by mail, in-store, or using a prepaid shipping label provided by the company.
Refund Process: Once your return is processed, a refund will be issued to your original payment method. This may take a few days to reflect in your account.
Exceptions: Certain items may not be returnable due to hygiene reasons or other limitations. Verify the specific return policy for the brand you purchased from for any exceptions.

To ensure a smooth return process, check the detailed return policy on the Ascena Retail Group website or the relevant brand's website.

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