Understanding AI Response Oversight

The AI Response Oversight ensures that the information provided to users is both accurate and relevant to their queries. In the Chats section, each response generated by AskHandle is accompanied by two key scores, displayed in brackets, both ranging from 0 to 1. These scores help measure the quality of the AI's responses.

Truthfulness Score

The first score represents the truthfulness of the response. This score evaluates how closely the AI's reply matches the exact wording of the information in the imported data sources. A score of 1 means that the response directly mirrors the words or phrases from the data, while a score of 0 indicates that none of the wording matches the original data. Scores between 0 and 1 reflect partial similarity, showing how much the AI’s answer aligns with the exact content from the data.

Relevance Score

The second score measures the relevance of the response. This indicates how well the AI’s answer addresses the user’s specific query based on the available data. If the AI can fully answer the question using the imported information, the score will be close to 1. If the query cannot be answered with the existing data, the relevance score will approach 0. Scores between 0 and 1 reflect varying degrees of relevance, depending on how closely the AI’s response matches the user’s needs.

Why These Scores Matter

These two scores provide valuable insights into the AI’s performance:

• Truthfulness Score helps determine how accurately the AI uses your imported content.
• Relevance Score shows how well the AI addresses specific customer queries using the data at hand.

If the scores are consistently low, it may indicate that your data sources need more specific or comprehensive information to improve response quality.

Enhancing Your AI's Performance

By monitoring these scores, businesses can better understand the effectiveness of their AI system. If truthfulness or relevance is lacking, it’s a clear signal to refine or expand the imported data sources. This allows the AI to provide more precise and meaningful responses, ultimately improving the overall customer experience.

AI response oversight at AskHandle ensures that your chatbot not only delivers instant answers but also provides the most accurate and relevant information possible.