Xfinity Customer Service Phone Numbers: A Comprehensive Guide

When you need assistance with your Xfinity services, having the right contact information can make a significant difference in resolving your issues efficiently. Xfinity, a subsidiary of Comcast, offers a variety of customer service phone numbers tailored to different types of customers and services. Here’s a detailed guide to help you find the right number for your needs.

General Customer Service

For most customers, the primary point of contact is the general customer service number. This number is widely used and can address a broad range of issues, from billing inquiries to technical support.

The most popular and recommended phone number to call Xfinity is (800) 934-6489. This toll-free number is used by 85% of consumers to address their issues and concerns, with 72% reporting successful contact with a real person.

Accessibility Support

For customers with disabilities, Xfinity provides a dedicated customer service number to ensure they receive the assistance they need. The accessibility customer service number is (855) 270-0379. This line is designed to accommodate the specific needs of customers who require special assistance.

Business Customer Service

Business customers have different needs compared to residential customers, and Xfinity has separate numbers to cater to these requirements. Here are a few key numbers:

(866) 950-3789: This number is for business customers seeking cloud solutions.
(800) 391-3000: This is for existing business customers.
(866) 511-6489: This number is specifically for teleworker services.

For new business customers, the relevant numbers include:

(866) 429-2321: For Business VoiceEdge services.
(855) 867-5010: For cloud solutions.
(866) 429-0152: For enterprise business services.
(855) 869-7188: For hospitality services.
(866) 524-7482: For PRI trunks.
(855) 452-0168: For small and medium business services.

Specific Service Issues

Sometimes, you may need to contact Xfinity for specific issues related to particular services. Here are some additional numbers:

(866) 366-5756: This number is for Wi-Fi service termination.
(800) 741-4141: This is another general support number that can be used for various issues.

Additional Contact Options

While phone calls are the most common method of contacting Xfinity customer service, there are other ways to get help. You can email Xfinity for certain issues:

[email protected]: For accessibility-related concerns.
[email protected]: For legal matters or general issues.

Additionally, Xfinity has an online support forum and Reddit community where customers can find answers to common FAQs and get direct help from customer care representatives. You can also reach out to Xfinity customer support via Twitter and Messenger.

Resolving Persistent Issues

If you encounter persistent issues that are not resolved through the standard customer service channels, you may need to escalate the matter. For example, if you are facing billing discrepancies or service cancellations that are not being processed correctly, as seen in some user experiences, you might need to contact higher-level representatives or consider reaching out to consumer protection agencies like the FCC if necessary.

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