How to Contact Guild Mortgage Customer Service

Guild Mortgage is a recognized mortgage lender in the United States, offering a variety of mortgage products and services. The company focuses on providing excellent customer service and building lasting relationships with clients. Guild Mortgage aims to help customers navigate the process of obtaining a mortgage that fits their needs.

Customers may need to contact Guild Mortgage for various reasons, including inquiries about loan products or assistance with existing mortgages. Knowing how to reach Guild Mortgage’s customer service is essential for receiving prompt support.

Contact Methods

Phone Support

For immediate assistance, customers can contact Guild Mortgage customer service through phone support. Here is the contact information:

General Customer Service: (800) 365-4441

This number connects customers with a representative who can assist with general inquiries, loan information, or direct them to the appropriate department for specialized matters.

Email Support

For those who prefer digital correspondence or have non-urgent matters, emailing customer service is another option. Currently, Guild Mortgage provides an online contact form on their website instead of a direct email address. This method ensures your message reaches the correct department. You can access the contact form at Guild Mortgage Contact Us.

Online Account Management

Guild Mortgage's website has an online portal for customers to manage their accounts, make payments, and access important loan information. To use the portal, visit Guild Mortgage My Account. You can register or log in if you already have an account. The portal offers a convenient way to manage your mortgage without contacting customer service for routine requests.

Mailing Address

Some customers may prefer contact through traditional mail for sending documents or formal inquiries. Guild Mortgage’s corporate mailing address is:

Guild Mortgage Company
5887 Copley Drive
San Diego, CA 92111

Include your loan number and any relevant information to ensure your correspondence is directed to the correct department.

Customer Service Hours

Understanding when customer service is available is important, especially for time-sensitive issues. The general phone support hours are as follows:

Monday - Friday: 6:00 am to 5:00 pm Pacific Time

Consider time zones when planning your call, as these times are based on Pacific Time (PT).

Prepare Your Information

To have a smooth interaction with Guild Mortgage customer service, have the following information ready before reaching out:

Your full name and contact information
Your loan number, if applicable
A clear description of your inquiry or the issue you're experiencing
Any relevant documents related to your concern

Additional Resources

Guild Mortgage also provides educational resources on their website to help customers understand the mortgage process, learn about different loan types, and explore refinancing options. The Guild Learning Center is a helpful source of information and guidance for both new and existing customers.

Contacting Guild Mortgage customer service is straightforward, with multiple channels available. Whether through phone support, email, online account management, or traditional mail, Guild Mortgage emphasizes accessibility and responsiveness. Being prepared with the right information can enhance your customer service experience.

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