DKNY Return Policy: Simplified For Your Convenience
Shopping with DKNY offers elegance and style, along with a customer-friendly return policy. This policy provides flexibility and ease for your purchasing decisions.
If something doesn't meet your expectations, whether it's the fit, color, or simply a change of mind, DKNY has a clear return policy to ensure your satisfaction.
Online Purchase Returns
Did you buy your item online? Returning it is straightforward. You have 30 days from the date of shipment to return items in their original, unused condition, with tags and packaging intact. Please note that items labeled as "Final Sale" are not eligible for return.
To return an item:
- Visit the DKNY website: Locate your order via your account or by using your order number and email.
- Prepare your item: Ensure it is unworn, unused, and includes original tags. Include all original packaging and the invoice or packing slip.
- Ship it back: Use the pre-paid return label included in your package. Attach it to your returning package and drop it off at a carrier location.
In-Store Returns
Would you prefer to return your item in person? DKNY accepts online purchases at their retail locations. Bring your item and the original invoice or packing slip to any DKNY store within 30 days of shipment. Store associates will assist you with the return, ensuring the item is in its original condition.
Refunds and Processing
After DKNY receives and inspects your return, your refund will be processed. The refund will go back to your original payment method. It may take up to 14 days for the refund to appear in your account, but it could be quicker. Note that shipping and handling charges are non-refundable, unless the return results from an error by DKNY.
Exchanges
DKNY does not offer direct exchanges. If you need a different size or color, you must return the original item and place a new order. This ensures you receive your new item promptly.
International Returns
International return policies may vary. Check the specifics for your country on the DKNY website or contact customer service for guidance on returning items from outside the United States.
DKNY aims to make the return process easy for all customers. Their return policy is designed to provide peace of mind while shopping.
For further assistance, you can reach the DKNY customer service team via phone or email. Enjoy shopping with confidence knowing that DKNY supports you throughout the process.
