How to Contact Big 5 Sporting Goods Customer Service and Understand Their Return Policy

When you have questions about a product or need help with a return, knowing how to reach Big 5 Sporting Goods customer service is essential. This article outlines the various ways to contact their support team and provides an overview of their return policy.

Contacting Big 5 Sporting Goods Customer Service

Big 5 Sporting Goods provides several options for customers to connect with their customer service representatives:

1. Phone: Call their hotline at 1-800-898-2994. Representatives are available from 7:00 am to 5:00 pm (PST), Monday to Friday.

2. Email: For written inquiries, email your questions or feedback to [email protected]. They typically respond within 24-48 hours.

3. Live Chat: Use the live chat feature on their official website. Look for the "Chat Now" button at the bottom right corner for real-time assistance during business hours.

4. Mail: If you prefer traditional mail, send your letter to:

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5. Support on Other Platforms: You can reach out to Big 5 Sporting Goods through their official platforms, but this may not guarantee direct assistance.

Understand Big 5 Sporting Goods Return Policy

Knowing the return policy ensures a hassle-free experience. Here are the main points regarding the Big 5 Sporting Goods return policy:

1. General Returns: You can return items within 90 days of purchase if they are in their original condition and packaging, along with the original receipt.

2. Footwear and Apparel: These items have an extended return period of 180 days.

3. Online Purchases: Returns for online orders can be made by mail or at any physical store. You must contact customer service to receive a Return Merchandise Authorization (RMA) number for mail returns.

4. Refunds and Exchanges: Refunds will be processed to the original payment method. Alternatively, you may exchange the item for another product of equal value.

5. Exceptions: Some items have specific return restrictions, including firearms, ammunition, certain electronics, and hygiene products. Check directly with customer service for details.

Understanding this return policy helps ensure a smooth process when returning or exchanging products at Big 5 Sporting Goods.