What Is Shein Return Policy?
Shein is a popular online fashion retailer offering trendy clothing, shoes, accessories, and more. If you made a purchase from Shein and are not completely satisfied, understanding the return policy is essential.
Return Eligibility and Timeframe
Most items can be returned within 35 days from the purchase date. This period starts from when you made the purchase, not when you receive your package. Even if there are delivery delays, you still have a maximum of 35 days to initiate your return. Some exceptions may apply for non-returnable items.
Return Requirements for Eligible Items
To return items, they must meet Shein's requirements:
- Items must be in their original condition, with all tags and labels attached.
- Original packaging should be intact.
- Any accessories or additional items that came with the product should be included in the return package.
- Items should not be damaged, washed, worn, or altered.
Initiating the Return Process
To return an item to Shein, follow these steps:
- Sign into your Shein account.
- Go to "My Orders" and select "Return Item."
- Choose the items you want to return and provide the reason for the return.
- Submit your request.
- Select your return and refund methods.
- Securely package the items using the original packaging.
- Drop off your package at the local post office according to Shein's return instructions.
Return Shipping and Costs
Shein provides a return label for convenient shipping. The first return for each order is typically free, as Shein covers the cost. Review the return instructions for details on terms and conditions.
Non-Returnable Items
Some items cannot be returned, including:
- Underwear and swimwear (due to hygiene reasons)
- Earrings and other jewelry (for safety and hygiene purposes)
- Beauty and personal care products
- Accessories like hats, scarves, and socks (unless there is a quality issue)
- Clearance or sale items (as specified)
Refund Process
After receiving and processing your return, Shein will issue a refund to your original payment method. The refund will exclude the initial shipping fee, which is non-refundable. Processing times for refunds can vary based on the payment method and your financial institution. Allow some time for the refund to appear in your account.
Important Considerations
Keep these points in mind when returning items to Shein:
- Use the return address provided by Shein. Do not send returns to any other address on the package.
- Double-check your return items before shipping them back. Shein is not responsible for returns of non-Shein products.
- Keep proof of postage and tracking information until your return is processed.
Shein's return policy allows returns of eligible items within 35 days of purchase if all requirements are met. The return process is straightforward, with Shein providing a return label for convenience. Remember to review the non-returnable items list and follow all instructions to ensure a smooth return experience.
