The Insider's Guide to EB Games Return Policy

Returning a product at EB Games is straightforward and focused on customer satisfaction. Here’s what you need to know about their return policy.

Easy Beginnings: Basic Return Parameters

EB Games allows returns within a specified timeframe and under certain conditions. Generally, you have 7 days for a refund and 30 days for an exchange or in-store credit, provided that the item is sealed and in its original condition. Remember to keep your receipt for a smooth return experience.

Opening Moves: New Products

For new games or consoles, EB Games requires them to be unopened for a return or exchange. Once the packaging is opened, returns are not possible unless the item is defective. Defective products can be exchanged within the 30-day window.

Uncharted Playthroughs: Pre-Owned Merchandise

Pre-owned items come with a trial period. If you purchase a pre-owned game and it doesn't meet your expectations, you can return it within 7 days for a full refund. If you need a bit more time, exchanges for identical or similar-value items are allowed for up to 30 days.

Special Conditions: Process and Exceptions

Some items have specific conditions. Downloadable content (DLC) and digital games are final sale and cannot be returned. This applies to memberships and points cards as well. Ensure you're ready to commit before buying.

Hardware and accessories fall under a 7-day refund category. If they malfunction, exchanges or similar value items are available within 30 days. Always check your item’s specific conditions on the EB Games return page, as exceptions may apply.

Victory Lap: A Hassle-Free Experience

Returning an item is easy at any EB Games location. Your receipt serves as your ticket, and you may need to show a photo ID for added security.

Bonus Level: Trade-Ins

Consider the EB Games trade-in option for your gently-used games, consoles, and accessories. You can receive in-store credit or discounts on future purchases, offering a responsible way to recycle your old favorites.

Final Score

Navigating EB Games' return policy is simple. Keep your receipts, know the time limits, and maintain your items in their original condition for a hassle-free experience. If you have questions, visit your local EB Games or contact customer service.