What is Overstock's Return Policy?

Are you wondering about Overstock's return policy and how you can easily return items if needed? You're in the right place! We'll walk you through the ins and outs of Overstock's return policy to help you understand the process better.

Understanding Overstock's Return Policy

When you shop on Overstock and something doesn't quite meet your expectations, it's nice to know that you have the option to return it. Overstock offers a hassle-free return policy that allows you to return most items within a specified timeframe.

Timeframe for Returns

It's important to note that Overstock has a standard return window of 30 days from the delivery date for most items. Within this timeframe, you can initiate a return if the item is eligible for return according to Overstock's guidelines. In some cases, select items may have an extended return window, so it's advisable to check your order details for specific information.

Eligibility for Returns

Not all items are eligible for return on Overstock. Items such as customized products, gift cards, and health and personal care items are typically non-returnable. Additionally, large furniture items may have specific return restrictions, so it’s a good idea to check the specific return policy for the product you purchased to ensure it is eligible for a return.

How to Initiate a Return

If you need to return an item to Overstock, the process is simple. You can start by logging into your Overstock account and navigating to your Order History. From there, select the item you wish to return and follow the provided instructions. Overstock will guide you through the return process, including providing you with a return label if needed.

Return Shipping

When returning an item to Overstock, you may be responsible for the return shipping costs unless the item was damaged or defective. Make sure to package the item securely and use a reputable shipping method to ensure the item reaches Overstock safely.

Refund Process

Once Overstock receives your returned item, they will inspect it to ensure it meets the return policy guidelines. If all is in order, Overstock will process your refund to the original payment method used for the purchase. It may take a few days for the refund to reflect in your account, so be patient with the process.

Restocking Fees

It's worth mentioning that Overstock may charge a restocking fee for certain returns. This fee is deducted from your refund amount and helps cover the costs associated with processing the return. Be sure to check if a restocking fee applies to your return before initiating the process.

Need Help?

If you have any questions about Overstock's return policy or need assistance with a return, you can reach out to Overstock's customer service team for help. They are available to assist you and provide guidance on the return process. You can contact them via phone, email, or live chat for prompt support.