What Is Oh Polly's Return Policy?

Oh Polly is a well-known online fashion brand recognized for its stylish clothing and trendy designs. Their return policy is structured to enhance customer satisfaction. Here’s what you need to know about Oh Polly's return policy for a smooth shopping experience.

General Guidelines

Oh Polly's return policy is designed with customer convenience in mind. Here are the key points to remember:

• Receipt Requirements: To start a return, a physical receipt is not necessary. You can use your Oh Polly account and order history. Having your order confirmation email may be beneficial.

• Product Condition: Items must be in their original condition, unworn, unwashed, and accompanied by all original tags and packaging. Returns may be refused if products do not meet these criteria.

• Timeframe: Returns are typically accepted within 14 days of receiving your order. Adhering to this timeframe is crucial for eligibility.

• Exceptions: Certain items, like underwear, swimwear, and those marked as "Final Sale," are non-returnable or may have specific return conditions.

Returns Process

To return an item to Oh Polly, follow these steps:

1. Log in to your Oh Polly account on their website.
2. Access your order history to find the item you wish to return.
3. Follow the instructions provided to initiate the return process.
4. Oh Polly will send you a return authorization along with instructions for returning the item.
5. Securely package the item, including all original tags and packaging.
6. Attach the provided return label to the package.
7. Drop off the package at your chosen shipping carrier’s location.

Once Oh Polly receives and inspects the returned item, they will process the return according to their policy.

Special Considerations

Certain product categories have unique return guidelines:

• Underwear and Swimwear: For hygiene reasons, these items are often non-returnable unless they have defects or quality issues. Always check the specific return conditions before proceeding.

• Final Sale Items: Items labeled as "Final Sale" are generally non-returnable, so consider this before purchasing.

• Customs and Duties: Oh Polly does not cover customs duties or taxes for international orders. If returning an international order, contact your local customs office for potential refunds on duties or taxes paid.

Knowing Oh Polly's return policy can enhance your shopping experience. Following these rules and guidelines for returns allows for confidence when purchasing fashion items. The return process is designed to be smooth and customer-focused, providing flexibility to online shoppers.