CUPSHE Return Policy
Understanding the CUPSHE return policy is important for a smooth shopping experience. CUPSHE offers trendy and affordable swimwear and beachwear. This article highlights the main aspects of the return policy, including general returns, open box returns, holiday policies, and customer service contact information.
General Return Policy
CUPSHE’s return policy allows customers to return items within 30 days of receipt. To qualify for a return, items must be unworn, unwashed, and include original tags and hygiene stickers. Customers should try on swimwear over underwear for health reasons.
Before returning items, customers must contact CUPSHE’s customer service for return authorization. This step ensures the return process is efficient.
Open Box Returns
CUPSHE handles open box returns similarly to regular returns, with a key requirement: the hygiene sticker and tags must remain intact. Due to health standards, items not meeting these conditions may not be returned.
Holiday Return Policy
CUPSHE may provide an extended return period during the holiday season. This flexibility is beneficial for gift purchases. Customers should check the CUPSHE website or contact customer service during this time for details on the specific holiday return policy.
How to Initiate a Return
To initiate a return, customers should:
- Contact customer service to obtain a Return Merchandise Authorization (RMA) number.
- Complete the return form included in the original package.
- Return the item(s) to the address provided by customer service.
Using a shipping service with tracking is advisable to prevent lost packages.
Refunds
After the return is received and inspected, CUPSHE will process a refund to the original payment method or provide store credit upon request. Original shipping fees are non-refundable, and customers are responsible for return shipping costs.
Exchange Policy
CUPSHE does not offer direct exchanges. If customers need a different size or color, they must return the original item and place a new order.
Customer Service Contact Information
For assistance with returns, customers can contact CUPSHE's customer service via:
- Customer Service Email: service@cupshe.com
CUPSHE’s customer service is known for being responsive, so feel free to reach out with any questions or concerns.
CUPSHE’s return policy prioritizes customer satisfaction with a manageable return window. Always check the CUPSHE website or contact customer service for the latest information on returns.
