Cider Return Policy
Cider is a fashion-forward online retailer known for its trendy clothing collections and accessories. When shopping online, it is vital to understand the return policy for a smooth shopping experience. This article will explore Cider’s return policy, open-box returns, and any special holiday return policies. We’ll also provide contact information for customer service.
Overview of Return Policy
Cider wants customers to be satisfied with their purchases but acknowledges that sometimes items may not meet expectations. The company offers a clear return policy to facilitate returns or exchanges of unwanted items.
Customers have 30 days from the delivery date to initiate a return. To qualify for a return, items must be unused, unwashed, and in the original packaging with all tags attached. Some products such as swimwear, lingerie, and accessories may have specific conditions for return due to hygiene standards.
To start the return process, customers should:
- Access the Cider return portal on their website at Cider Return Center.
- Fill out the relevant information and get authorization for the return.
- Pack the items securely in the original packaging.
- Send the items back to Cider using the instructions provided in the return portal.
Cider does not cover the return shipping costs, and these costs are non-refundable. The original shipping fee (if applicable) is also non-refundable.
Once Cider receives and inspects the returned items, they will process the refund. This may take several days to appear on the original payment method. If approved, the refund will be issued to the original form of payment, minus any shipping costs.
Open Box and Used Items Return
What about open-box or used items? Generally, Cider does not accept returns of these items, as products must be in their original condition. If an item is damaged or defective upon arrival, customers should contact Cider's customer service promptly.
Holiday Return Policy
Does Cider have a special holiday return policy? Cider has not announced a separate policy for holiday returns, indicating that the regular 30-day return policy applies year-round. It’s advisable to check for updates during the holiday season, as some retailers extend return windows.
Customer Service Contact Information
How can you contact Cider's customer service? For any questions or issues related to returns or other concerns, customers can reach Cider's customer service team via email.
Here is the customer service email for Cider:
- Customer Service Email: [email protected]
Customers should include their order number and relevant details in their email. This helps the customer service team assist effectively.
What should you remember about Cider’s return policy? Adhere to the timeframe and conditions. Initiate returns through Cider's online portal if needed.
