CHL Return Policy
Reading the return policy of a retailer is important for a smooth shopping experience. CHL operates its online retail through its website, lftrinity.com, and offers a return policy aimed at ensuring customer satisfaction.
General Return Policy
CHL allows returns if customers are not completely satisfied with their purchase. Items can generally be returned within 30 days from the date of receipt. To qualify for a return, products must be unused, in the original condition, and in the original packaging.
To begin a return, visit CHL's website, lftrinity.com, and check the return or contact us section to notify the company of your intent to return an item. Customer service will assist with the return process.
Open Box Returns
What if you change your mind after opening a product? CHL typically offers an open box return policy. This policy may include a shorter return period and could require a restocking fee. Items must remain in like-new condition, including all original packaging and accessories. Refer to the website or contact customer service for specifics on open box returns.
Holiday Return Policy
Does CHL provide a special policy for holiday shopping? Yes, CHL may have an extended holiday return policy. Gifts bought during the holiday season often come with an extended return window, allowing purchases made from November 1st to be returnable until the end of January. Check the company's website for more details during the holiday season.
Contacting Customer Service
How can you reach CHL's customer service? For questions about the return policy or assistance with a return, you can contact CHL's customer service. Please check lftrinity.com for current contact information, including their phone number.
When contacting customer service, have your order information ready to ensure a quicker response.
Return Process
The basic steps for returning an item to CHL usually include:
- Contact customer service to initiate the return.
- Follow the provided instructions, which may involve filling out a return form or obtaining a return merchandise authorization (RMA).
- Securely package the item and include any required documentation.
- Ship the item back to CHL using the suggested shipping method.
- Wait for processing, which may include an inspection of the returned item.
- After approval, a refund will be issued to the original payment method or as store credit, depending on the return policy specifics.
