Carbon38 Return Policy
Making a return for an online purchase can be challenging. Carbon38 aims to provide a smooth experience for customers who are not satisfied with their orders. Recognized for its upscale sportswear and active fashion, Carbon38 emphasizes the importance of fit and feel in athletic wear.
The Basics of Carbon38’s Return Policy
Carbon38 has a customer-friendly return policy. If your items do not meet your expectations in terms of fit, color, or style, you can return them within 30 days of receiving your order. Items must be in their original, unused condition with all tags attached to qualify for a return. Note that final sale items are not eligible for returns or exchanges.
To initiate a return, visit the Carbon38 Returns Page. You will be guided through the process. Customers need to fill out the return form included in the original shipment and use the prepaid return shipping label that accompanies every order.
Special Considerations for Returns
Open Box Return
If you receive an item from Carbon38 that does not meet your expectations after opening the box, you can still proceed with a return. As long as the product is unused and has the tags attached, you can return it as per the standard procedure.
Holiday Return Policy
During the holiday season, Carbon38 often extends its return window. Specific details may vary, so it is advisable to check their website for the most current holiday return policy.
Contacting Customer Service
If you have questions or concerns about your return, Carbon38's customer service team is available to assist you. You can reach out via phone or email:
- Customer Service Phone Number: Not publicly listed; customers can request a call from the support team through their help center.
- Customer Service Email: [email protected]
If you need to return an item, feel free to contact the Carbon38 team for assistance in processing your request accurately and promptly.
With free return shipping, an extended holiday return period, and a supportive customer service team, the Carbon38 return policy is designed with customer satisfaction in mind. It is beneficial to familiarize yourself with the policy to ensure a successful return process.
