Capezio Return Policy: Everything You Need to Know
Capezio is a well-known name in the dancewear industry, famous for providing high-quality products to dancers around the world. Understanding the return policy of such a brand is important for customers who wish to make informed decisions when purchasing Capezio dancewear. Here's a detailed overview of Capezio's return policy, including special circumstances such as open box and holiday return policies.
General Return Policy
Capezio's standard return policy allows customers to return unworn and unused items within 30 days of the original purchase date. Items must be in their original condition, with all original packaging and tags attached. The return must also include the original receipt or proof of purchase.
To initiate a return, customers can visit the Capezio return portal, which can be found at http://www.capezio.com. Once there, the customer will be guided through the return process. Generally, the customer is responsible for the return shipping costs unless the item is defective or a wrong item was shipped.
After the return is received and inspected by Capezio, a refund will be processed to the original form of payment. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card issuer.
Open Box Returns
Capezio understands that their customers need to try on their products, especially when it comes to footwear. However, open box returns can be tricky. While Capezio accepts returns of products that have been tried on for fit, items showing signs of wear or those that are not in their original packaging may not be accepted for return. If you need to make an open box return, ensure the item looks unworn and is returned with all original packaging.
Holiday Return Policy
During the holiday season, many stores extend their return policies to accommodate gifts purchased well in advance. Capezio typically offers a holiday return policy for purchases made during the holiday season, providing an extended return window. Items purchased during this time may be eligible for a return until mid-January of the following year. This is subject to change, so please check Capezio's website for the most current holiday return policy updates.
Customer Service Contact Information
Should you have any issues with your order, questions about the return policy, or need assistance with the return process, Capezio's customer service team is available to help. You can reach customer service via phone or email:
- Phone: Capezio's dedicated customer service phone number
- Email: The official customer service email address
Both of these contact options are accessible through the "Contact Us" section on Capezio's website where the accurate and up-to-date contact information will be available.
Capezio's objective is to ensure customer satisfaction while maintaining their high standards for product quality and integrity. Before making a return, customers should revisit the Capezio return policy page for the most current information. Always contact customer service if you have any questions or require assistance; they are there to ensure a smooth and hassle-free return process.
When buying dancewear or any related products from Capezio, keeping the items in pristine condition until you are certain you wish to keep them is crucial. This will help in case you need to adhere to the return policies outlined above for a full refund.
