Capelli New York Return Policy
A clear return policy is crucial for a positive shopping experience. Capelli New York is known for its stylish and affordable fashion accessories, footwear, and apparel. Their return policy supports customers with a straightforward process.
Standard Return Policy
Capelli New York aims to ensure customer satisfaction with a simple return process. To return an item, it must be in its original condition, unworn, and include all original tags. The return period is within 30 days from the delivery date. If the returned items meet these criteria, customers can expect a prompt refund to their original payment method. Shipping and handling charges are non-refundable unless the return is due to an error by Capelli.
To initiate a return, follow these steps:
- Visit the returns section on Capelli's website.
- Fill out the required information to generate a return authorization.
- Pack the item(s) securely and include the return authorization in the package.
- Ship the package to the address provided by Capelli New York.
Use a traceable shipping method, as Capelli is not responsible for lost or stolen packages.
Open Box Returns
Capelli New York may have specific policies for open box returns, which apply to items that have been opened or possibly used but are not damaged. Check the company’s website or contact customer service for their current open box return policy.
Holiday Return Policy
Many retailers extend their return policies during the holiday season. Capelli New York may offer an extension, allowing customers to return items purchased during the holiday shopping period beyond the standard 30-day window. Check their website or consult customer service for details on any special holiday return policy.
Customer Service Contact Information
For questions about returns, exchanges, or order issues, having accurate customer service contact information is essential. You can reach Capelli New York through:
- Customer Service Phone Number: This can usually be found on your purchase receipt, email confirmation, or the company website.
- Customer Service Email: The email address is typically available on the Capelli New York website or within your order documentation.
Have your order information ready when contacting customer service for a quicker resolution.
Capelli New York's return policy is designed to be customer-friendly, making the return process straightforward and efficient. Always refer to the official Capelli New York website for the most accurate information regarding their return policy and any seasonal variations.
