Birdy Grey Return Policy: A Comprehensive Guide
Navigating a company's return policy can be confusing. Customers should know the return procedures for significant purchases like bridesmaid dresses. Birdy Grey, an online retailer for bridesmaid dresses and wedding accessories, offers a customer-friendly return policy to make the shopping experience easy.
Overview of Birdy Grey's Return Policy
Birdy Grey provides a straightforward return policy. If you are not completely satisfied with your purchase, you can return items within 45 days of delivery for a full refund or store credit. Items must be returned in their original condition—unworn, unwashed, unaltered, and with tags intact. Birdy Grey strives to process returns quickly and efficiently when these conditions are met.
Steps for Making a Return
To make a return, follow these simple steps:
- Visit the returns center on the Birdy Grey website.
- Enter your order number and email address to start.
- Follow the instructions to select items for return and provide the reason.
- Upon approval, you will receive a pre-paid shipping label via email.
- Print the shipping label, attach it to your package, and drop it off at the designated shipping carrier's location.
Note that Birdy Grey does not accept returns on items marked as final sale, fabric swatches, and face masks due to their specific nature.
Open Box Returns
Birdy Grey does not have a specific policy for open box returns. However, you can return opened products within the 45-day window if they meet return conditions. Inspect your purchase upon arrival to ensure it is suitable before the return period ends.
Holiday Return Policy
Holiday return policies may vary. During busy shopping seasons, check with Birdy Grey's customer service for any adjusted timeframes or conditions. Currently, there is no specific holiday return policy mentioned, so it is advisable to follow standard guidelines or inquire about seasonal adjustments.
Customer Service Contact Information
For queries or assistance with your return, Birdy Grey has a dedicated customer service team. While the company does not publicly list a customer service phone number, you can reach them via email:
- Customer Service Email:
[email protected]
Provide your order number and relevant details to ensure a prompt response.
Birdy Grey's return policy emphasizes transparency and customer support. Ensure you adhere to the 45-day return window and keep items in their original condition. If you face issues, contacting customer service will help resolve them.
