Value City Furniture Return Policy
Shopping for furniture can be exciting, but sometimes items may not meet expectations. It's important to know the return policy of the store. Value City Furniture offers a reasonable return policy.
General Return Policy
Value City Furniture allows returns when necessary. Here are the key points:
- Items must be returned within 30 days of purchase.
- Products should be unused, undamaged, and in original packaging.
- Proof of purchase, such as the original receipt, is required.
- Special return conditions may apply for certain items, like mattresses and custom orders.
Opened or Assembled Merchandise
Value City Furniture accepts returns for opened or assembled merchandise. If the product is in original condition and you have the receipt, you can return it.
Holiday Return Policy
During the holiday season, Value City Furniture extends the return period:
- For purchases made between November 1st and December 24th, returns are accepted until January 31st.
- All other general return conditions still apply.
Some products, especially limited edition or clearance items, may have specific return conditions. Check the product details or contact customer service.
Initiating a Return
To return an item, follow these steps:
- Contact Customer Service: Reach out to Value City Furniture’s customer service for guidance on the return process. You can find their phone number on the website.
- Prepare for Return: Pack the item securely in its original packaging to prevent damage.
- Ship or Drop Off: Return the item using a reliable shipping method or drop it off at a nearby Value City Furniture location. Customer service will provide the return address or instructions.
Refund and Exchange
After inspecting the returned item, Value City Furniture will process your refund or exchange:
- Refunds will be for the purchase price, minus any applicable restocking fees.
- Refunds will typically be issued in the same payment method used for the purchase, and it may take a few business days to reflect in your account.
- If you prefer an exchange, customer service will help find a suitable replacement based on availability.
The return process and timelines may vary based on circumstances. Check with Value City Furniture's customer service for the most accurate information.
Shopping for furniture should be a stress-free experience. Value City Furniture aims for customer satisfaction with a flexible return policy. Being aware of their guidelines allows for confident purchases, knowing options are available if items do not meet expectations.
