True Value Company Return Policy and Extended Holiday Return Policy
True Value Company is a retail chain specializing in hardware and home improvement products. Customers may occasionally need to return or exchange items. This article provides an overview of True Value Company's return policy and their extended holiday return policy.
True Value Company Return Policy
True Value Company has a straightforward return policy designed for customer satisfaction. Here are the key points to keep in mind:
-
Returns within 30 days: True Value Company accepts returns within 30 days from the date of purchase for both online and in-store transactions.
-
Item conditions: To qualify for a return, items must be in their original packaging and unused. Products that are damaged, used, or show signs of wear may not be eligible for return and could incur a restocking fee. Keep all receipts and documentation for a smooth return process.
-
Proof of purchase: A valid proof of purchase is necessary when returning an item. This can include a sales receipt, order confirmation email, or packing slip.
-
Refund method: Refunds are processed using the original payment method. For credit card payments, refunds will return to the same card. Cash purchases may be refunded in cash or as store credit, based on the store's policy.
-
Online returns: For items purchased online, returns can be initiated by contacting their customer service team or visiting a nearby store. Online returns might require additional steps, such as obtaining a return authorization number or shipping the item back.
-
Exceptions: Some products have specific return limitations due to safety concerns or manufacturer policies. These may include chemicals, paint, opened software, clearance items, and customized products. Checking the product's packaging or consulting with a True Value Company associate is advised if there are any doubts about return eligibility.
Extended Holiday Return Policy
During the holiday season, True Value Company offers more flexibility with returns. Generally, purchases made within a specific period leading up to the holidays may be eligible for return beyond the standard 30-day policy.
The exact dates and conditions may differ. For accurate information about the current year's policy, customers should contact True Value Company’s customer service representatives.
True Value Company maintains a customer-oriented return policy, allowing returns within 30 days of purchase under certain conditions. Additionally, they often provide an extended holiday return policy to accommodate customers during the festive season. Retaining all necessary documents and seeking clarification from a True Value Company representative is advisable for any return inquiries.
