Rack Room Shoes Return Policy
Rack Room Shoes is a footwear retailer offering a wide range of shoes for men, women, and children. Returns are sometimes necessary, so here is a clear overview of their return policy.
General Return Policy
Rack Room Shoes provides a flexible return policy to accommodate customer needs.
Timeframe
You can return or exchange any unworn or defective item purchased online or in-store within 60 days of the original purchase. After this period, returns may be denied or store credit offered instead of a refund.
Condition of the Item
Returned shoes must be unworn and in original condition, with all tags and packaging intact. Signs of wear or damage may lead to denied returns.
Proof of Purchase
A valid proof of purchase is required for returns or exchanges. This includes the original receipt, order confirmation email, or packing slip if purchased online. Keep these documents until you are sure about your purchase.
Return Methods
Rack Room Shoes allows two ways to return items: in-store or by mail.
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In-store: You can return or exchange your purchase at a Rack Room Shoes store. Bring the unworn item and proof of purchase within the designated timeframe. Staff will assist you with the return.
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By mail: If you cannot visit a store, you can return items by mail. Contact customer service via email at [email protected] or by phone at 1-800-306-9309 for guidance and a return shipping label.
Shipping costs for returns made by mail are your responsibility. Retain the tracking number until your return is processed.
Holiday Return Policy
During the holiday season, Rack Room Shoes may offer a special return policy for gifts. Check their website or contact customer service to find current guidelines and timeframes for returns during this period.
Final Words
Rack Room Shoes aims to provide an easy shopping experience. Their return policy reflects their commitment to customer satisfaction, allowing returns and exchanges according to the outlined guidelines.
