Moon Valley Nurseries Return Policy

Moon Valley Nurseries is a popular destination for individuals looking to enhance their outdoor spaces with beautiful plants and trees. Sometimes, a purchase may not meet your expectations or fit your needs. It is important to understand the return policy of Moon Valley Nurseries.

General Return Policy

Moon Valley Nurseries allows customers to return plants and trees within 90 days of purchase. This policy provides ample time to assess the health and suitability of your purchase. To ensure a successful return, the following conditions must be met:

The plants or trees must be in their original condition at the time of return. Returns are only accepted for items that are still alive and in good health.
Original proof of purchase, such as a receipt, must be presented.
Items must be returned to the same location where they were purchased.

Since Moon Valley Nurseries operates in multiple locations, it's essential to return items to the specific location of purchase for a smooth return process.

Holiday Return Policy

During the holiday season, Moon Valley Nurseries offers a special return policy. If you purchase a plant or tree as a gift from November 1 to December 24, the return window is extended to January 31 of the following year. This allows recipients ample time to assess the suitability and health of their present before deciding whether to return it.

Customer Service Contact Information

For any questions or concerns regarding the return policy or assistance with the return process, you can reach Moon Valley Nurseries customer service through the following methods:

Email: Contact customer service by sending an email to info@moonvalleynurseries.com. They typically respond within two business days.
Phone: For immediate assistance, call their customer service at 1-877-627-6655. Their knowledgeable staff can address your concerns and guide you through the return process.

Knowing the return policy of Moon Valley Nurseries helps ensure a hassle-free shopping experience. With a 90-day return window, customers can assess their purchases effectively. Additionally, the holiday return period extends until January 31 for items purchased between November 1 and December 24. For assistance, you can contact Moon Valley Nurseries customer service via email at info@moonvalleynurseries.com or by phone at 1-877-627-6655.

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