Lord + Taylor: A Comprehensive Guide to Their Return Policy
Lord + Taylor is a well-known department store chain that offers a wide range of fashionable clothing, accessories, and home goods. If you need to return or exchange an item, understanding the Lord + Taylor return policy will make the process easier.
Understanding Lord + Taylor's General Return Policy
Lord + Taylor allows customers to return or exchange most items within 30 days of purchase. To qualify for a return, items must be unworn, unwashed, and in their original condition, including all tags and packaging. Some items, like jewelry, watches, and final sale items, may have restrictions. Always check product details or contact customer service for clarification.
Initiating a Return
There are several easy options for returning items:
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In-Store Returns: You can return purchases at any Lord + Taylor store. Bring the item, your receipt, and the original form of payment. An associate will help you with the return process.
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Return by Mail: If you prefer to return items by mail, you can use the pre-paid shipping label included with your order. This makes shipping quick and cost-effective.
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Easy Returns via UPS: Lord + Taylor partners with UPS for convenient returns. Visit the UPS website to generate a return label, print it, and drop off the package at any authorized UPS location. This method includes tracking for added security.
Retain proof of shipment, such as the tracking number, to protect yourself in case of any issues.
Exclusive Holiday Return Policy
During the holiday season, Lord + Taylor extends their return policy. Items purchased between November 1 and December 31 can be returned or exchanged until January 15 of the following year. This policy caters to the needs of holiday shoppers, allowing more time for returns and exchanges.
Contacting Customer Service
For questions or concerns regarding Lord + Taylor's return policy, their customer service team is available to assist you. Contact them using the following details:
- Customer Service Email: [email protected]
- Customer Service Phone Number: 1-800-223-7440
Representatives will gladly address any inquiries to ensure a positive shopping experience.
Lord + Taylor's return policy provides flexibility and convenience for customers. With multiple return options and an extended holiday policy, they prioritize customer satisfaction. Enjoy shopping with confidence, knowing you have support if you need to return or exchange an item.
