How to Contact TruPoint Bank Customer Service

TruPoint Bank is dedicated to providing reliable customer service. If you have questions or need assistance with your account, there are several ways to contact their customer service team.

Contacting TruPoint Bank Customer Service

TruPoint Bank offers various channels for customers to reach their support team. You can choose from phone, email, or in-person visits to their branches.

Phone Support

For immediate assistance, calling TruPoint's customer service line is an efficient option. Here are the phone numbers for different TruPoint Bank offices:

Buchanan County Grundy: 276-935-3300
Buchanan County Main: 276-935-8161
Oakwood: 276-498-4330
Washington County East Abingdon: 276-623-5200
Washington County West Abingdon: 276-623-0787
Bristol: 276-466-1000
Tazewell County Richlands: 276-964-7444
Tazewell County Claypool Hill: 276-964-7445

Select the office nearest to you and call the listed number. Their representatives are ready to assist with any inquiries.

Email Support

For non-urgent matters, you can contact TruPoint Bank's customer service team via email. Specific email addresses are not provided, but you can use the contact form on their official website. Fill in your details and submit your inquiry. A representative will respond as soon as possible.

In-Person Visits

TruPoint Bank has multiple branches in their service areas. For face-to-face assistance, visit their main office in Grundy, VA, at 20089 Riverside Drive, Grundy, VA 24614. The branch's drive-thru hours are:

Monday: 8:30 am to 5:00 pm
Tuesday to Friday: 9:00 am to 5:00 pm
Closed on Saturdays and Sundays

Additional Resources

TruPoint Bank offers various resources for customers to access additional banking services.

TeleBanker

TruPoint's TeleBanker service is available 24/7. Call 276-935-3425 or toll-free at 888-419-4222 to check your account balance, review transactions, transfer funds, make loan payments, or report lost or stolen cards.

Online Tools and Alerts

To help monitor your account and reduce the risk of fraud, TruPoint Bank offers Visa Alerts. These alerts allow you to track your account activity in real-time.

Mobile Banking App

TruPoint Bank provides a dedicated mobile banking app for convenience. The app can be downloaded on both iOS and Android devices. Search for "TruPoint Bank" to download. The app allows you to manage accounts and perform banking transactions on the go.

TruPoint Bank offers various methods for customers to access support. Whether you prefer phone assistance, email, or in-person visits, their representatives are prepared to help.

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