How to Contact Rocky Mountain Bank & Trust Customer Service

Rocky Mountain Bank & Trust is a community bank located in Colorado Springs and Florence, Colorado. If you have questions or need assistance, contacting customer service is the best way to receive help.

Contact Information

You can reach Rocky Mountain Bank & Trust customer service through various methods such as phone, online, and in-person communication. Here are the contact options available:

1. Phone Numbers

Customer service representatives are available by phone to assist you. Use the following important numbers to connect with the right department:

Customer Service Toll-Free: (866) 865-0628
Online/Mobile Banking: (866) 865-0628
Bill Pay (24x7): (888) 918-7636
Lost/Stolen Debit Cards (24x7): (877) 226-2351
Rocky-By-Phone (Phone Banking 24x7): (833) 965-0016

2. Online Contact Form

You can submit your queries or requests using the online contact form on the Rocky Mountain Bank & Trust website. Visit the "Contact Us" section, fill out the form with your name, contact information, and message.

3. Branch Visits

If you prefer in-person assistance, you can visit one of the Rocky Mountain Bank & Trust branches. Here are the addresses and contact details:

Florence Office Address: 101 E Main St., PO Box 579, Florence, CO 81226
- Phone: (719) 784-6316
Colorado Springs Office Address: 755 Cheyenne Meadows Rd., Colorado Springs, CO 80906
- Phone: (719) 579-7628
- Fax: (719) 579-0780

Contact Hours

Rocky Mountain Bank & Trust offers customer service during specific hours. Here are the operating hours:

Customer Service Phone Hours:
- Monday - Friday: 6:00 a.m. MT - 8:00 p.m. MT
- Saturday: 7:00 a.m. MT - 4:00 p.m. MT
Branch Lobby Hours (Colorado Springs):
- Monday - Friday: 9:00 a.m. - 5:00 p.m.

Branch hours may vary, so check the specific hours for the branch you plan to visit on the official website.

Tips for Contacting Customer Service

Keep these tips in mind when contacting Rocky Mountain Bank & Trust customer service:

Be Prepared: Have all necessary account information and details related to your inquiry ready. This will help customer service representatives assist you efficiently.
Provide Clear Information: Clearly state your query or request when submitting the online contact form or speaking on the phone. Specific details will lead to better assistance.
Be Patient: During busy periods, call volumes may be high. Stay patient while waiting for your concerns to be addressed.
Check the FAQs: Before contacting customer service, look at the Frequently Asked Questions (FAQs) section on the Rocky Mountain Bank & Trust website for answers to common queries.

Contacting Rocky Mountain Bank & Trust customer service is straightforward. You have various options, including phone, online forms, and branch visits. Make sure to have your account information ready, communicate clearly, and be patient during busy times.

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