How to Contact Kitsap Bank Customer Service

Kitsap Bank is an independent, family and women-owned financial partner. The bank focuses on building long-term relationships with customers. It offers a range of personal and business banking solutions. If you need assistance, there are several options available to contact Kitsap Bank's customer service.

Contacting Kitsap Bank Customer Service

1. Phone Support

Kitsap Bank provides telephone support for customer service needs. For general inquiries, you can call their Customer Service Center at 800-283-5537. Support is available from Monday to Friday, 8 AM to 5 PM PST. The customer service representatives are ready to assist with questions about personal banking, online banking, or bill payment services.

2. Email Support

To contact Kitsap Bank via email, send your queries to [email protected]. This allows you to provide detailed information about your concerns. You can expect a prompt response from the customer service team.

3. Secure Message Feature

Kitsap Bank encourages the use of its Secure Message feature in the Online Banking platform. This feature ensures privacy when communicating sensitive information. To access it, log in to your Online Banking account and select the Secure Message option. This method protects the confidentiality of your exchanges with the bank.

4. Branch Visits

For a more personal experience, you can visit one of the 18 branch locations of Kitsap Bank. The branches are located throughout the communities they serve. At these locations, you can speak directly with staff who can provide personalized solutions to your banking needs. To find the nearest branch, visit the Kitsap Bank website and use the branch locator.

5. Help Center and Frequently Asked Questions

Kitsap Bank has a Help Center on its website with answers to common queries. This center covers various topics, including personal and business banking and online banking assistance. The Frequently Asked Questions section offers detailed information, saving you time in contacting customer service for basic inquiries.

6. Credit Card Assistance

For credit card assistance, you can call the dedicated line at 800-325-3678. Support is available Monday to Friday, 8 AM to 8:45 PM EST, and Saturdays from 9 AM to 2:45 PM EST. Be ready to provide your card number, billing zip code, and the last four digits of your Social Security Number or Tax Identification Number for verification.

Contacting Kitsap Bank's customer service is straightforward. You can reach out by phone, email, or in person at a branch. The Secure Message feature provides a secure way to communicate sensitive matters. The Help Center and Frequently Asked Questions sections are useful for quick answers to common inquiries. Kitsap Bank is committed to providing excellent customer service and building strong relationships with its customers.

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