How to Contact hims Customer Service
If you need assistance from hims, there are several ways to get in touch with their customer service team. hims is dedicated to providing support to ensure a smooth experience. Below are the different contact methods available.
Live Chat
You can contact hims customer service through their live chat feature. This option is available on the hims website by clicking on the "Help" button located at the bottom left of your screen. It allows you to connect with a customer service representative in real-time. The live chat hours are seven days a week, from 5AM to 8PM Pacific Time.
To start a live chat, click the "Help" button, and a chat window will open. You can explain your query or concern to the representative, who will assist you promptly.
For mobile users, the live chat option may appear as a small button with a speech-bubble icon, providing the same functionality as the desktop version.
Email Support
If you prefer email, you can reach hims customer service by sending an email to their support address provided on their support page. Typically, responses to email inquiries occur within about 24 hours.
To ensure a quick response, provide all relevant details and be as specific as possible in your email. This will help the customer service team address your concerns effectively.
Submit a Request
If you do not find answers to your questions in their support resources, hims offers a "Submit a Request" option. By visiting the "Submit a Request" page on their website, you can fill out a form with your query or issue, and the customer service team will respond accordingly.
Access the "Submit a Request" page by clicking the corresponding link on the support page. Fill in the required fields, such as your name, email address, subject, and a detailed explanation of your request. Once you complete the form, submit it, and hims will process your request and provide assistance as soon as possible.
Contact Phone Number
For those who prefer phone communication, you can contact hims customer service at their dedicated contact phone number: 800-368-0038. This number is an authentic contact detail provided by hims.
hims offers multiple methods for customers to reach their customer service team. Whether you choose live chat, email support, or submitting a request, hims is available to assist you with your queries and concerns.
