How to Contact FOCUS Bank Customer Service

FOCUS Bank is a recognized financial institution offering personal and business banking services. They prioritize customer service, allowing clients to easily reach out for assistance. Whether you have a question, need help with an account, or want to report a lost or stolen card, contacting FOCUS Bank's customer service is simple.

Contacting FOCUS Bank Customer Service by Phone

One of the most efficient ways to contact FOCUS Bank's customer service is by phone. The dedicated representatives are ready to assist you.

Dial the toll-free number: 800-464-3150.
Call during business hours from Monday to Friday, 8:00 AM to 5:00 PM. The same number can be used for assistance after-hours or during holidays.
Clearly explain your query or issue when speaking to a representative to receive appropriate assistance.

Contacting FOCUS Bank Customer Service Online

FOCUS Bank also offers online methods for reaching their customer service team. These options are ideal for those who prefer written communication.

Email: Visit the FOCUS Bank website at www.focusbank.com and go to the "Contact Us" page. Fill out the form with your name, email address, phone number, and a brief message describing your query. Submit the form, and a representative will respond promptly.
Website Live Chat: Use the "Live Chat" feature on the FOCUS Bank website to chat with a customer service agent in real-time. Click on the chat icon, provide your name, and type your inquiry. The agent will assist you with your questions.

Reporting a Lost or Stolen Card

If you need to report a lost or stolen card, it is important to act quickly.

During Business Hours: Call FOCUS Bank's customer service at 800-464-3150. They will assist you with reporting your card.
After Hours & Holidays: Use the same toll-free number for reporting lost or stolen cards outside of regular business hours. FOCUS Bank offers 24-hour cardholder services to help.

Always keep your card number and PIN secure. FOCUS Bank representatives will never ask for this information proactively. If you receive any suspicious calls or messages claiming to be from FOCUS Bank, hang up and call the official customer service number.

Choose the method that suits you best for contacting FOCUS Bank. Their team is ready to provide the support you need.

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