How to Contact Fidelity 401k Customer Service
Fidelity Investments is a leading financial services company that provides a variety of investment options, including 401k retirement plans. If you have questions or need assistance with your Fidelity 401k account, there are several ways to contact customer service.
1. Contact Fidelity Through Online Chat
You can reach Fidelity 401k customer service through their online chat service. Access the chat feature on the Fidelity website's customer service page. The chat service is available Monday to Friday from 8 a.m. to 10 p.m. ET and on weekends from 9 a.m. to 5 p.m. ET. A representative can help with account support or technical issues.
2. Call Fidelity 401k Customer Service
If you prefer to speak directly to a representative, call Fidelity's customer service. For general inquiries about your Fidelity 401k or other workplace benefits, use the phone number 800-835-5095. This line is open Monday to Friday, from 8:30 a.m. to 8:30 p.m. ET. Various phone numbers are available for other services like health plans, managed accounts, and annuities.
3. Utilize Fidelity Automated Service
Fidelity's Automated Service Telephone (FAST®) feature allows you to access services without speaking to a representative. This service covers 401k, 403b, 457, health plans, pensions, HR/payroll, workplace benefit plans, and more. Specific phone numbers for these services can be found on Fidelity's phone numbers page.
4. Check Fidelity's Frequently Asked Questions
Before contacting customer service, check Fidelity's Frequently Asked Questions (FAQ) page. The FAQ section on Fidelity NetBenefits offers answers to common questions about 401k plans and workplace benefits. Topics include account management, contributions, withdrawals, and tax forms.
5. Send Documents and Communicate Online
Fidelity provides online tools for account management and communication. Use their secure platform to send documents, communicate with your Fidelity advisor, and resolve non-time-sensitive issues. You can also set up alerts via email, text, and push notifications, and view or download up to 7 years of account statements.
When reaching out to Fidelity 401k customer service, have your account details available. This will help ensure a quick and efficient interaction. If you are calling about your employer-sponsored 401k account, refer to the phone number provided by your employer, as they may have a designated Fidelity representative.
Contacting Fidelity 401k customer service is simple and can be done through various channels. Choose the method that fits your needs best.
