How to Contact Empower Customer Service

Empower is a financial services company that offers retirement plans, including 401(k) and IRAs. If you have questions or need assistance with your Empower account, there are several ways to contact their customer service. Here are the different methods you can use:

1. Phone Support

Empower provides phone support for their customers. You can reach their customer service representatives by calling 877-630-4015. The phone line is available from Monday to Friday, between 7:00 a.m. and 6:00 p.m. Mountain Time. For hearing-impaired customers, a dedicated line is available at 800-482-5472.

2. Email Support

For email communication, Empower offers support 24/7. Send your inquiries to [email protected]. Their customer support team will respond promptly to assist you.

3. In-App Chat Support

Empower has in-app chat support through their mobile application. To access this feature, open the Empower app and go to the profile tab. Look for the "Help Center," where you will find the chat support feature. It is available from 9 a.m. to 9 p.m. EST, Monday to Friday.

4. Online Support Center

Empower has an extensive online support center with valuable resources and articles. You can access it at https://support.empower.me/hc/en-us. The support center covers topics such as getting started, account maintenance, and frequently asked questions.

5. Beneficiary Support

For questions related to beneficiary claims or existing IRAs, Empower has a specialized support team. You can reach them at 866-442-3888, available weekdays from 7 a.m. to 5 p.m. MST. For Empower Investor Services regarding new or existing IRAs, call 866-317-6586, available weekdays from 6 a.m. to 6 p.m. MST.

6. Corporate Contacts

If you need information regarding retirement plans sponsored by specific employers, they may have designated contact information for their employees.

When contacting Empower customer service, provide relevant information and account details. This helps representatives assist you efficiently. Availability may vary based on your inquiry or required service.

If you need to contact Empower customer service, you have several options available. You can reach out through phone support, email, in-app chat, or their online support center. Additionally, specialized teams assist with beneficiary support and IRAs. Empower is committed to providing excellent customer service for your financial needs.

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