How to Call DoorDash Help Center
Getting help from DoorDash should be simple when you need it. While their app offers many self-service options, sometimes talking to a real person is the best way to solve your problem. Let me show you the quickest ways to reach DoorDash support by phone.
Direct Phone Support
The fastest way to contact DoorDash is through their customer service number: 1-855-431-0459. This number works 24/7, and you can use it whether you're a customer, dasher, or merchant. Keep in mind that wait times may vary depending on the time of day.
Using the DoorDash App to Call Support
A lesser-known method is calling support through the DoorDash app:
- Open your DoorDash app
- Tap the Orders tab
- Select your current or recent order
- Scroll down and tap "Help"
- Choose your specific issue
- Look for the "Call Support" option
This method often connects you faster because the system already knows your order details when you call.
Best Times to Call
DoorDash's phone support gets busy during peak meal times (11 AM-2 PM and 5 PM-9 PM). If your issue isn't urgent, try calling between 2 PM-5 PM or after 9 PM for shorter wait times.
Before You Call
Save time on your call by having this information ready:
- Your order number
- The restaurant name
- Your delivery address
- Details about your specific problem
- Your DoorDash account email
Alternative Contact Methods
If phone lines are busy, you can:
- Use the chat feature in the DoorDash app
- Visit help.doordash.com for self-service options
- Send a direct message to @DoorDash_Help on Twitter
- Email [email protected]
When you call DoorDash support, speak clearly and be specific about your issue. The support team handles thousands of calls daily, so being precise helps them help you faster. If you're calling about a delivery problem, mention if it's a current order or a past order right away.
