How to Contact Crystal Lake Bank & Trust Customer Service

Knowing how to contact Crystal Lake Bank & Trust’s customer service team is important for resolving any questions or concerns. They provide multiple channels for customer support.

Contacting Crystal Lake Bank & Trust Customer Service

1. Customer Service Phone Number

You can speak directly with a customer service representative by calling their dedicated phone number at 815-479-5200. This number offers immediate assistance for any inquiries or issues.

2. Telebank Service

Crystal Lake Bank & Trust also provides a Telebank service. You can access this service by dialing 866-721-2461. This option allows you to perform various banking transactions and obtain information without visiting a branch.

3. Online and Mobile Banking Support

For questions regarding their online or mobile banking services, their customer support team is available online. You can find frequently asked questions on their customer support page and send a message through the online banking platform for personalized assistance.

4. Treasury Management Support

Business customers needing support for treasury management services can contact the Treasury Management Support team at 847-939-9050 during business hours, Monday to Friday from 7:30 a.m. to 6 p.m. CT.

5. Branch Locations and Hours

Crystal Lake Bank & Trust has several branch locations. For in-person assistance, you can visit any branch during their operating hours. A list of branch locations, hours, available services, and driving directions can be found on their website.

6. Make an Appointment

To receive dedicated attention, you can schedule an appointment with a specific team member. You can request an appointment through their online appointment scheduling tool. For same-day appointments, it is best to contact the bank directly by phone.

7. Digital Services and Accessibility Support

Crystal Lake Bank & Trust is committed to accessibility. They offer a range of digital services for convenience. For information about their digital services and accessibility support, refer to their website.

Crystal Lake Bank & Trust is part of the Wintrust Community Bank family. They aim to provide exceptional customer service for general banking inquiries, online and mobile banking assistance, and specific business banking needs.

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