How to Contact Citi Customer Care
Citi offers various financial services and customer care options. If you have questions about your account, credit card, or other products, reaching Citi's customer care is important. Here’s how you can contact them.
Contacting Citi Customer Care
Phone Support
The quickest way to reach Citi's customer care is via phone. Citi has dedicated helplines for different services:
- For general support for Citi Cards, call 1-800-950-5114.
- For Spanish assistance, call 1-800-947-9100.
- For Costco Anywhere Visa® support, contact 1-855-378-6467.
- For Costco Anywhere Visa® Business Card, call 1-855-378-6468.
- For collections servicing for Costco cards, call 1-855-805-5486.
- For collections servicing for other Citi cards, reach 1-800-388-2200.
Online Support
For more convenience, Citi offers online support. You can visit the Citi website or use the Citi Mobile App to message their customer care team.
In-Person Support
Prefer face-to-face interactions? Visit your local Citibank branch for personalized assistance. To find the nearest branch, you can use the branch locator on Citi's website.
Sharing Your Screen During Calls
Citi allows you to share your screen with a representative during a phone call. If requested, you will receive a Service Code to enter on a designated webpage for secure screen sharing.
Additional Support for Credit Card Customers
For Citibank credit card issues, contact Citi Customer Support at 1-800-950-5114. If you have speech or hearing impairments, you can use the alternative hotline at 1-800-325-2865.
Contacting Citi Customer Care via Mail
You can also contact Citi via traditional mail. Send your letters to:
Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
This ensures your communication reaches the appropriate department.
Citi provides multiple ways to contact their customer care, including phone support, online messaging, in-person visits, and traditional mail. Use the contact information to get assistance with your queries.
