How to Contact Capital City Bank Group Customer Service

Capital City Bank Group is a financial institution that offers a variety of banking services to individuals and businesses. If you have questions or need assistance with your Capital City Bank account, here are several ways to contact their customer service team.

Contacting Capital City Bank Group Customer Service

1. Phone

One of the most convenient ways to contact Capital City Bank Group's customer service is by phone. You can reach them at 888-671-0400 from Monday to Friday, between 8 am and 6 pm ET. They are also available on Saturdays from 9 am to noon ET. By calling this number, you can speak directly with a customer service representative who can assist you.

2. Online Chat

For a quick response, you can engage in an online chat with Capital City Bank customer service. Simply visit their website at ccbg.com and look for the chat option. This allows you to chat in real-time with a representative who can provide immediate assistance.

3. Virtual Teller

Capital City Bank Group offers a virtual teller service, allowing you to connect with a teller remotely. You can perform various banking transactions, such as cashing checks, making deposits, or withdrawing funds, without visiting a branch. To access the virtual teller service, visit their website or contact their customer service for instructions.

4. 24-hour Automated Account Information

If you need account-related information outside of normal business hours, Capital City Bank Group provides an automated account information service. By calling 888-671-0400, you can access your account balances, transaction history, and other account details using their automated system.

5. Mail

If you prefer traditional communication, you can send mail to Capital City Bank Group. Their mailing address is:

P.O. Box 900
Tallahassee, FL 32302-0900
United States

You can use this address for general inquiries, feedback, or any other correspondence.

6. Online Banking Bill Pay Support

For technical issues or questions regarding their online banking system, you can utilize Capital City Bank Group's online banking bill pay support. Visit their website, click on the support section, and choose the relevant option to get detailed instructions or contact their support team.

7. Feedback

Capital City Bank Group values customer feedback. If you have any comments or concerns, you can share them through the feedback tab on their website. Your input helps the bank improve its products and services.

When contacting Capital City Bank Group customer service, have your account details or relevant information ready to assist in better service.

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