How to Contact Austin Bank Customer Service
Austin Bank is a community bank headquartered in East Texas. It offers services for individuals, businesses, and organizations. The bank provides personal and business banking, loans, mortgages, investment services, and online banking. Austin Bank focuses on local decision-making and community involvement while delivering exceptional customer service.
Contacting customer service is essential for managing your banking experience. You can reach out to Austin Bank's support team through different methods. Here’s how to contact them.
Telephone Support
The quickest way to reach Austin Bank’s customer service is by phone. The bank has a dedicated customer service number:
- Customer Service Phone Number: 1-800-644-9275
This line is available Monday through Friday from 9 a.m. to 5 p.m. CT, except on bank holidays. Having your account information ready will help expedite the process. Customer service representatives can assist with various issues, including account inquiries and online banking support.
Email Support
For those who prefer email, Austin Bank offers support through the following address:
- Customer Service Email: [email protected]
When sending an email, include relevant details about your concern but avoid sensitive information like account numbers or social security numbers. The customer service team aims to respond promptly, typically within one business day.
Online Contact Form
If you cannot use email, you can fill out the online contact form on the Austin Bank website:
- Online Contact Form URL: Austin Bank Contact Form
Complete the required fields and submit your inquiry, avoiding sensitive personal information. The customer service team will review your submission and respond as soon as possible.
In-Person Support
If you prefer in-person assistance, you can visit a local Austin Bank branch. The bank has several locations throughout East Texas. You can find the nearest branch using the following link:
- Branch Locator URL: Austin Bank Branch Locator
You can speak directly with a customer service representative or banking specialist for help with your banking needs.
Social Media & Direct Messaging
Austin Bank is active on various social media platforms. While they do not handle specific account issues through social media, you can send them a direct message for general inquiries:
- Facebook: Austin Bank on Facebook
- X.com: Austin Bank on X
Follow their official accounts for updates and information.
Contacting Austin Bank’s customer service is easy. You can reach them by phone, email, online form, in-person visit, or social media. Always protect your personal information and enjoy responsive service for any questions or issues you may have.
