The Return Policy of Good Guys

Good Guys is known for its wide range of electronic products and appliances. Being aware of their return policy can ensure a hassle-free shopping experience.

General Return Policy

Good Guys offers a 30-day return policy on most products. Customers can return items within 30 days of purchase for a full refund, exchange, or store credit. The returned item must be in its original condition, with packaging intact, and accompanied by the receipt or proof of purchase.

Exceptions and Conditions

Some items have specific return conditions due to their nature or manufacturer's guidelines. Products such as software, CDs, DVDs, and games may only be returned if they are unopened and in their original packaging. Perishable items and personalized products cannot be returned unless they have a manufacturing defect.

For faulty products, Good Guys provides a warranty that exceeds the general return policy. Customers can contact the manufacturer or Good Guys' customer service for assistance with warranty claims. Warranty duration varies by product and brand, so check the warranty details specific to your purchase.

Holiday Return Policy

During the holiday season, Good Guys often has a special holiday return policy that extends the return timeframe. This allows customers to purchase gifts confidently, knowing recipients can return or exchange items if needed. Typically, the extended return period covers purchases made between November 1st and December 31st.

The same conditions of the general return policy apply during the holiday return period. All items must be in their original condition and accompanied by the receipt or proof of purchase, ensuring a smooth return experience.

For additional details about the return policy, warranty, or other inquiries, you can visit Good Guys' official website at www.goodguys.us.