How to Contact Floor & Decor Customer Service and Understanding Their Return Policy

Floor & Decor is a popular supplier of various flooring and tile products. Customers may need assistance or have questions regarding their purchases. This article provides clear information on how to contact Floor & Decor customer service and details their return policy.

Contacting Floor & Decor Customer Service

Floor & Decor provides several methods for customers to connect with their customer service team. Whether regarding product questions, order issues, or feedback, the following options are available:

Phone Support

To contact Floor & Decor customer service directly, call their toll-free number at 1-877-675-0002. This line is available from Monday to Sunday between 6:00 AM and 10:00 PM (Central Time). Customers can speak with a representative for immediate assistance with their concerns.
Email Support

Customers can also email Floor & Decor's customer service team at [email protected]. This allows individuals to explain their queries or provide feedback at their convenience. The support team typically responds within one business day.
Live Chat

For quick assistance, Floor & Decor offers a live chat function on their website. Navigate to the "Contact Us" page to start a chat session with a representative during business hours. A knowledgeable agent will assist with inquiries.
In-store Assistance

For those who prefer a face-to-face interaction, visiting a nearby Floor & Decor store is a good option. The company has numerous locations, with staff ready to help customers with their questions.

Understanding Floor & Decor's Return Policy

Floor & Decor has a straightforward return policy that allows customers to return eligible products within a specific timeframe. Here are the key points to remember:

Time Limit for Returns

Floor & Decor allows returns within a 90-day window starting from the date of purchase. This applies to both in-store and online purchases. Returns must be initiated during this period to be eligible for a refund or exchange.
Product Eligibility

To qualify for a return, products must be in original condition and packaging, with no signs of installation or use. All accompanying accessories or documentation should be included. Certain items, like cut-to-order products or clearance items, may not be returnable, so it's important to check the specific details of each purchase.
Return Process

Customers can start the return process either in-store or online. For in-store returns, bring the product along with the original receipt or purchase order to the nearest Floor & Decor location. Online returns can be initiated via the customer service hotline or by contacting the support team through email or live chat. The support team will provide guidance and instructions for return shipping if needed.
Refunds and Exchanges

After successfully completing a return, customers can choose between a refund or an exchange. Refunds are issued in the original payment method. For online orders, refunds do not include shipping charges. Exchanges allow customers to swap the item for another eligible product of equal value.

Knowing how to contact Floor & Decor customer service and the details of their return policy can help customers address their concerns effectively. Following the provided methods and return guidelines will lead to a satisfactory experience with Floor & Decor purchases.

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