Lost Baggage Policy from Federal Airports Authority of Nigeria

Losing your baggage while traveling can be stressful. If this happens to you at a Nigerian airport, the Federal Airports Authority of Nigeria (FAAN) has a clear policy to help you retrieve your lost luggage. This article outlines FAAN's lost baggage policy and provides contact information.

FAAN's Lost Baggage Policy

FAAN acknowledges the difficulties that come with lost luggage and has established a policy for efficient resolution. The key points of FAAN's lost baggage policy include:

Immediate Reporting: If your baggage is missing upon arrival, report it to the airline right away. They will give you a Property Irregularity Report (PIR) to document the situation.
Contact FAAN Lost & Found: After obtaining your PIR, reach out to FAAN's Lost & Found department. They focus on recovering lost baggage for passengers.
Provide Detailed Information: When you contact FAAN, give them as much information as possible about your luggage. Include details such as color, size, unique features, and identifying information like baggage tags or labels.
Follow-up: It's essential to regularly check in with FAAN after your initial contact to stay updated on your claim's progress.

How to Contact FAAN's Lost & Found Department

You can contact FAAN's Lost & Found department through the following methods:

Phone: Call FAAN's dedicated helpline for lost baggage inquiries at +234 809 000 0000. A representative will assist you in finding your luggage.
Email: You can also reach them by email at [email protected]. Clearly state your issue, provide details about your lost baggage, and include your contact information.
Physical Visit: If you are near the airport, consider visiting the FAAN Lost & Found office. It is generally located close to the baggage claim area. Bring copies of your PIR and any other necessary documents.

Additional Resources

For more guidance regarding lost baggage, you can consult the following resources:

Acting quickly and providing detailed information will help you recover your luggage more efficiently. Familiarizing yourself with FAAN's lost baggage policy and staying in contact with their Lost & Found department can significantly reduce your inconvenience.

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