Deseret Book Company's Return Policy: A Hassle-free Experience

Deseret Book Company prioritizes customer satisfaction. If you received a damaged item or changed your mind about a purchase, their return policy offers a straightforward solution.

General Return Policy

Deseret Book Company has a generous return policy for most products. You can return or exchange items within 90 days of the original purchase date, whether made online or in a physical store. Certain exceptions apply to specific product categories, like digital content or personalized items.

To initiate a return or exchange, you can:

• Visit any Deseret Book store nationwide with your original receipt or order confirmation.
• Contact their customer service team for further guidance. You can reach them by phone at 1-800-453-4532 or via email at [email protected].

Online Returns and Exchanges

For online purchases, Deseret Book Company provides a simple return process. Visit their website at www.deseretbook.com and sign in to your account. Go to the "Order History" section to select the order containing the item you wish to return. Follow the instructions provided to ensure a successful return or exchange.

To prevent damage during transit, it is recommended to return items in their original packaging. Return shipping costs are the customer's responsibility unless the return is due to an error on their part. Once the returned item is processed, a refund will be issued to your original payment method, or an exchange will be prepared if requested.

Special Holiday Return Policy

During the holiday season, Deseret Book Company expands their return policy for gift purchases. Items bought between November 15th and December 31st can be returned or exchanged until January 31st of the following year. This policy allows gift recipients ample time to make necessary returns or exchanges.

To utilize this holiday return policy, you must keep the original receipt or order confirmation. The extended return window offers peace of mind during the busy shopping season.

Contacting Customer Service

Deseret Book Company is committed to customer support and offers various methods to contact their service team. You can inquire about returns, seek assistance with orders, or gain further information.

Their customer service representatives are available by phone at 1-800-453-4532 or via email at [email protected]. Additionally, their website includes a "Contact Us" page with a convenient online form for inquiries.

Deseret Book Company's commitment to customer satisfaction reflects in their return policy and dedicated service. Remember to review the specific details of their policy and keep your receipt or order confirmation handy.