How to Contact Bass Pro Shops Customer Service and Return Policy

Sometimes you may need to contact customer service or return an item purchased from Bass Pro Shops. This article provides information on how to reach their customer service team and details about their return policy.

Contacting Bass Pro Shops Customer Service

Bass Pro Shops offers several ways to contact their customer service representatives. Here are four convenient methods:

1. Phone Support

You can contact Bass Pro Shops customer service by phone at 1-800-BASS-PRO (1-800-227-7776). This line is open Monday to Friday from 8:00 am to 9:00 pm CST, and on Saturdays and Sundays from 8:00 am to 4:30 pm CST.

2. Email Support

To reach Bass Pro Shops customer service via email, send your inquiries to [email protected]. Be clear and concise, and include your contact information for a quicker response.

3. Live Chat Support

For immediate assistance, use the live chat option on Bass Pro Shops' website. You can find this feature on their contact page, allowing you to converse in real-time with a customer service representative.

4. Contact Form

You can fill out a contact form on the Bass Pro Shops website. Provide your details and inquiries, and their team will respond.

Bass Pro Shops Return Policy

It's important to know a store's return policy before making a purchase. Bass Pro Shops has a detailed return policy designed for a smooth customer experience. Here are the key points:

• Timeframe: Returns are accepted within 60 days of purchase if the item is in its original condition and packaging. After 60 days, items may still be returned, but refunds will be issued as merchandise credit.

• Proof of Purchase: You must provide the original receipt or a printed order confirmation email to process a return.

• Refund Options: Refunds will be issued in the original form of payment. If the purchase was made with a gift card, the refund will be store credit.

• Online Returns: For online purchases, you can return items at a Bass Pro Shops retail store or ship them back using a prepaid return label. A return shipping fee may be deducted from your refund if you choose shipping.

• Restrictions: Certain items have specific return requirements due to legal regulations, such as firearms and hazardous materials. Contact customer service for assistance with these items.

• Warranty Claims: For products under warranty, Bass Pro Shops recommends contacting the manufacturer for help with warranty issues.

The return policy may vary for certain products or promotional items. Always check the return policy on the Bass Pro Shops website or consult their customer service for any specific questions.