What Is Vuori Return Policy?
Vuori aims for complete customer satisfaction. Their return policy is designed to offer a worry-free shopping experience.
Returns and Refunds
Returns are accepted for items purchased through the Vuori website and retail stores within a 120-day period. Refunds are made to the original payment method. Items must be in their original form and packaging, including the receipt. The return process is designed to be straightforward.
Online Returns
To return an item purchased online, follow these steps:
- Begin your return by visiting our Return Portal.
- Enter your order number and billing zip code.
- Use Vuori return shipping labels to avoid extra return costs.
Refunds are processed within 3-10 business days after receiving your return. Shipping costs for original orders are non-refundable. Ground shipping is free for orders over \$75 for all US customers.
In-Store Returns
You can return online orders at any US Vuori retail store. Bring your Customer PO/Order Number, and we’ll help you with the refund process. This option is only available for US orders.
Exchanges
Vuori does not offer direct exchanges. To exchange an item, create a return through the Return Portal to get a free return label. After the return is processed, you can place a new order for the desired product.
For assistance with exchanges, contact our customer support team at [email protected].
Gift Returns
For gifts purchased in the US, direct exchanges are not available. If you want to return a gift, you can request a Vuori Gift Card for the original purchase price. To start a gift return, email us at [email protected] with the necessary details.
Vuori offers a 120-day return period for refunds to the original payment method. The process for returns, whether online or in-store, is designed to be easy and hassle-free. For any questions or assistance, our customer support team is available to help.
