What Is PrettyLittleThing Return Policy?
PrettyLittleThing offers a return policy that aims to provide flexibility and convenience. Knowing the return policy can enhance your shopping experience with the brand.
General Return Guidelines
PrettyLittleThing prioritizes customer satisfaction, and here are the key guidelines for returns:
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Receipt Requirements: To start a return, you should have proof of purchase like your original packing slip or order confirmation email. This documentation is necessary for processing returns.
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Product Condition: Items must be in original condition—unworn, unwashed, and with all tags and packaging intact. PrettyLittleThing may refuse returns if the product is not in this state.
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Timeframe: You can generally return items within 28 days of the delivery date. It's important to check if there are any specific timeframes for your items.
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Exceptions: Some items are non-returnable or have specific return conditions, such as "Final Sale" items and used beauty products.
Returns Process
To initiate a return with PrettyLittleThing, follow these steps:
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Gather your proof of purchase, such as the original packing slip or order confirmation email.
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Go to PrettyLittleThing's official website and find the "Returns" or "Customer Service" section for return instructions.
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Follow the provided steps to start your return process.
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Package the item securely. Ensure it is in original condition and includes all original tags and packaging.
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If applicable, attach the return label to the package.
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Send the package to the return address provided by PrettyLittleThing.
Once PrettyLittleThing receives and inspects the returned item, they will process the return according to their policy.
Special Considerations
Certain categories of products may have specific return guidelines:
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Final Sale Items: Items labeled "Final Sale" are typically non-returnable.
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Beauty Products: Opened or used beauty products are generally non-returnable for hygiene reasons.
Contacting PrettyLittleThing's Customer Service
If you have questions about the return policy or need assistance, you can reach out through the following methods:
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PrettyLittleThing Website: Check the "Contact Us" or "Customer Service" sections for relevant contact details. The FAQ section may have answers to common questions.
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Email Support: PrettyLittleThing may provide email support. Consult their website for availability and instructions.
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Live Chat: Customers might be able to contact support via live chat on the website. Check for availability on their site.
Keep in mind that contact methods may change, so it's best to use the latest information found on PrettyLittleThing's official website.
