Journey Shoes Return Policy Made Simple

Have you ever bought shoes and later realized they don't fit right? Journey Shoes makes returns simple, allowing you to find the perfect pair comfortably. Here’s a clear overview of their return policy.

Return Period

You have 30 days from the purchase date to decide if you want to keep your shoes. This provides ample time for testing them out.

Shoe Condition

To return shoes, they must be in unused and perfect condition. They should be like new shoes ready for someone else. Don’t forget to keep the original box to protect them during the return.

Proof of Purchase

Bring your receipt as proof of purchase. This serves as a record of where your shoes came from.

Refund Process

When you return your shoes, Journey Shoes will refund you in the same way you paid. If you bought them with a card, the refund will go back to that card. It may take a few days to process, so please be patient.

Returning Online Purchases

If you bought shoes online from Journey Shoes' website, you can return them either by mail or at a store. Remember to print the return note if you're mailing the shoes.

Loyalty Points

If you earned points on your purchase, returning the shoes means you will lose those points.

Defective Shoes

If your shoes have defects, return them within the warranty period. Journey Shoes will inspect them to address the issue.

Size Exchanges

For size exchanges, you cannot swap directly. Instead, order the correct size while returning the shoes that do not fit.

Individual Cases

Journey Shoes may assess returns on a case-by-case basis. To keep shoes looking new, try them indoors first.

With Journey Shoes, finding your perfect fit is easy. If the shoes aren’t right, their return process is straightforward. Put on your shopping shoes and enjoy your experience, knowing that returns are simple if needed.