What Is Farfetch's Return Policy?

Farfetch is an online luxury fashion retailer with a return policy aimed at ensuring customer convenience. Understanding this policy helps to create a positive shopping experience for high-end fashion items.

General Return Guidelines

Here are the main guidelines for returning items to Farfetch:

1. Receipt Requirements: Provide proof of purchase, such as your original receipt, packing slip, or order confirmation email. This documentation is necessary for processing returns.

2. Product Condition: Items must be in their original, unworn condition, with all tags and packaging intact. Returns may be refused if the product is not in its original state.

3. Timeframe: Returns are typically allowed within 14 days of delivery. Check the specific return timeframe for your item.

4. Exceptions: Some items may not be returnable or may have specific conditions, including items marked as "Final Sale," swimwear, and personalized products.

Returns Process

To initiate a return with Farfetch, follow these steps:

1. Gather proof of purchase, such as the original receipt, packing slip, or order confirmation email.

2. Visit Farfetch's official website and go to the "Returns" or "Customer Service" section for detailed return instructions.

3. Follow the provided instructions to start the return process.

4. Package the item securely, ensuring it is in original condition with all tags and packaging.

5. Attach the return label to the package, if provided.

6. Ship the package to the designated return address.

Farfetch will process the return upon receiving and inspecting the item.

Special Considerations

Some product categories may have specific return guidelines:

• Final Sale Items: Generally non-returnable, so consider this before purchase.

• Swimwear: May not be accepted for return unless there are defects. Check the terms before ordering.

• Personalized Products: Normally non-returnable unless there are defects. Review the terms before ordering.

Contacting Farfetch's Customer Service

For questions about the return policy or assistance, you can contact Farfetch's customer service through:

1. Farfetch Website: Visit their official site to find contact information. The FAQ section may have answers to common questions.

2. Email Support: Check the website for email support options and instructions.

3. Phone Support: Contact Farfetch's customer support by phone. Refer to their website for the appropriate number and contact times.

Be sure to use the most up-to-date contact information found on Farfetch's official website.