Converse Return Policy
When purchasing footwear and apparel, it's important to know your options for returns. Converse, a leading brand in casual and athletic footwear, has a clear return policy for its customers.
General Return Policy
Converse allows returns within 30 days of purchase if you are not satisfied. Items must be:
- Unworn
- In the original packaging
- Accompanied by the original receipt or proof of purchase
When returning an item, you can choose to receive a refund to your original payment method or exchange the product for a different size or color, subject to availability. Refunds are processed within 10 business days after Converse receives the returned item. Additional time may be needed for the refund to show on your bank or credit card statement.
Open Box Returns
Converse may accept returns for worn items or those without original packaging at their discretion. Generally, if a product is defective or there was an error on Converse's part, they may approve an open box return.
Holiday Return Policy
During the holiday season, Converse offers an extended return period for items purchased within certain dates, often from November to December. These items may be returned until late January of the following year. Check their website for specific details about this policy each year, as terms may vary.
Customer Service Information
For questions or assistance regarding returns, you can contact Converse customer service at:
- Phone Number: 1-800-806-6453
- Customer Service Email: Customers typically submit queries through a contact form on the Converse website or directly through their account if registered.
Contacting Converse for Returns
To initiate a return or for help with the return process, consider the following resources:
- Return Policy Overview: Visit Converse's website for detailed return policy information.
- Online Returns Portal: You can process a return by visiting the Converse Returns Portal, where step-by-step guidance is provided.
Please note that Converse does not cover shipping costs for returns unless there was a mistake on their part. Customers should be prepared to pay for return shipping unless otherwise specified.
Converse's return policy offers flexibility and a reasonable time frame for returns, ensuring satisfaction with your purchase. For the most current information, check their official website or contact customer service directly.
